I like to travel and stay in inexpensive motels since I don't spend much time there except to sleep. So I am used to economy lodging.
I have never written a motel review- and I have stayed at some bottom of the barrel motels- but this one was the worst.
Several days before our arrival, I called to confim my reservation and the manager- Sam- did not have record of it. I called the America Best Value Inn corporate offices twice-- they told me they would follow up and call me back but never did. I then both emailed and faxed my reservation to Sam. The next day I called to confirm he had received my reservation and he did and confirmed it.
When I arrived at the motel, Sam told me he had no record of my reservation. I showed him the confimation and reminded him that I confirmed and faxed the reservation days before. He still refused to honor my reservation.(I had travelled for 10 hours from the west coast woke up at 2:30 am to catch an early flight-and had no patience for this). The person before me claimed he was overcharged and other guests were disgruntled. I knew that Sam did not want to honor my reservation because I booked it several months ago at a low rate. I told Sam that Americas Best Value Inn told me he would have to pay to put me up in another motel if he did not have a room for me. Then, miraculously, he found a room. I reserved a nonsmoking room and he gave me a smoking room. I had called and asked for a coffeemaker a week before and he told me I could have one. Then at the motel, he refused to give me one.
The microwave in the room did not work. My boyfriend carried it back to the "reception" area and Sam told me he would get me one tomorrow. I said no I need one now....back and forth...and I finally got one.
The room was dirty. My towel had several large orange stains on them-- actually I think it had not been washed-- it was food or something. The fridge and microwave were filty. The towels had holes in them. My bed had a huge sag in the middle.
We asked for ice and Sam stuck his hand in a bag of ice and then put it in our bucket-- needless to say we had no ice the whole weekend.
After a day out -- literally gone 12 hours-- we came back to our room to find the door open-- the maid did not securely close it.
I would not stay here again. And I would not stay at an America Best Value Inn again. This is the second one we have stayed at (the first was in Lancaster, PA) and they were both very bad experiences.
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