My son and I spent the American Thanksgiving in the States and stayed at the America's Best Value Inn. They tried to charge us $10 more then the 79.99 that we had been quoted. I noticed this change and got it corrected. They gave us a room with one King size bed in error and that had to be corrected. We were meeting my Brother and his wife at this hotel so we couldn't switch hotels, otherwise at this point I would have looked for another hotel. It also was a very busy weekend and I wasn't sure another two rooms could be found very easily. When we entered our room it was dirty. The carpet wasn't vaccumed, there was crumbs and mess on the table in the room, the sink in the bathroom was cracked and the tap had dirt on it. The tub had a big hole in it. The phone was dirty, The smoke detector was hanging off the ceiling. There was dirt on the pillowcases. I went out to a store bought some cleaning supplies and cleaned the room. We got new pillowcases from a women who claimed to be the maid. I told her about the room and she said that she would make sure to clean it the next day while we were shopping. We asked for a wake up call at 5:00 a.m. so we could get to the stores for the door crasher sales. We woke up at 6:30. They hadn't called us. I informed the desk. When we arrived back after shopping the room had not been cleaned. The beds weren't made and there were no clean towels. When we asked for clean towels the maid came to the room and told us off. When I asked why the room hadn't been cleaned as promised she said that she couldn't clean the room because our suitcases were on the floor. I then informed her that we had taken our suitcases in the car with us (I was worried that they wouldn't be safe). When checking out I spoke to the manager about the troubles we had had. He said nothing could be done. The people behind us in line also told him that their room had not been cleaned. Beware!!! of staying here.
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- Budget Inn & Suites At The Falls - Niagara Hotel Niagara Falls