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“Double billed DUMP”

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The Holiday Inn Niagara Falls
Ranked #30 of 51 Hotels in Niagara Falls
Bowmanville, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Double billed DUMP”
Reviewed June 9, 2013

Rooms small and very plain Front desk friendly Room doors noisy like a jail cell House keeping started 0830 hrs with the radio in adjoining room cranked up Given no answer and a bad look when asked to turn down the volume On business government rate $77 but charged $144 for second night and only advised @ check out of the price change. $77 was too much for this place and the only thing going for it is the location Will give business to other hotels next time The Holiday Inn dropped the ball on this place!!!!!!!!!!!!!!

Room Tip: Comfort Inn
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank k l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review, June 14, 2013
I want to thank you for choosing our hotel for your accommodations. We appreciate honest feedback and you taking the time to leave comments on our hotel. I apologize that you experienced any inconvenience while you were at our property. Our guest’s comfort is our number one priority. Our government rates do fluctuate depending upon a weekday or weekend stay. I apologize that you were not informed of the rate changes. We review every guest comment and use the feedback to improve our hotel for future guests. We hope that you will come back to our hotel again so that we may show you how great our service really is.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Toronto, Canada
Level 5 Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 5, 2013

On business, and thought to make it a combo getaway/business weekend.

Check in, was uneventful
Elevators, wow....2 of them, and they were slow...
Lobby smelled a bit musty, but not overbearing.

Room:
The recently laid hardwood floor of the laminate type, was curling at the edges..through out the suite
Looking up, there was a rather large "patch" of drywall where it looked like it had leaked which would have possibly flooded the room
Couldn't get another room, because of the 3rd party site we booked with.

Did I mention the elevators were slow?...

Fridge in room...didn't ever seem to work right.....looked out to parking lot.
fairly quiet given it was pretty much kitty corner to the slow elevators

Restaurant in hotel, fairly comfy, but dated...the portions were large, and rich
a bit pricey also, as for 2 of us with a beer each came to 48 dollars...
that price was for, Chicken Alfredo...oops sorry, Alfredo..I had to add the chicken at something like 4 bucks...
Partner had Chicken fingers with fries,
and 2 beer..(1 apiece)
48 bucks for that...

If it's busy in the lobby (and it usually is), you will wait forever to get to talk to a clerk

Internet is fast, and free, but requires a password that you need to get from the front desk, and that password changes daily..

There's other places to eat but for the most part given the locale (Niagara Falls) things will be pricey...(watch for my other Seneca Casino review)...

All in all, you could do worse I suppose, but could also do better...if you're fit enough, take the stairs, because as I've mentioned before, the elevators are slow.....as an example, I left our room clean shaven to go to lobby, by the time I got to the lobby I had a full Goatee happening...

shop around you'll be glad you did

Room Tip: Higher you go, the quieter it seems.
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  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank BarbadianRum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review, June 12, 2013
I would like to thank you for taking the time to leave us honest feedback on our hotel. I apologize for any inconvenience you experienced while staying at our hotel. We continually work on maintaining the building and guest rooms to provide comfortable accommodations for our guests. We hope that if you do come back to Niagara Falls, you will choose our hotel so that we may show how great of a property we really are.
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Travelers are raving about these Niagara Falls hotels

Manila, Philippines
Level 5 Contributor
72 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 29, 2013

We stayed here with the family for 3 days. Location was great as it was within walking distance from the falls. Front desk was ok not rude as others have reviewed. The staff at the restaurant were very nice and friendly. Good meal options as well as they have a "kids eat free" promo. The rooms were nice and clean. I'd stay here again if we return to Niagara.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank micol_mca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 29, 2013

Location of the hotel is great. Walkable distance from Niagara Falls. Check in was fast. No hassles in finding car parking. Corridors need a new coat of paint. Room is of adequate size. Linen in ok condition. Towels need replacement. Shower curtain rod if flimsy and appeared as though it may snap and fall. Shower system is peculiar and did not function properly. Did not think the price charged is justified for this old hotel.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sivaram1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gayle N, Front Office Manager at The Holiday Inn Niagara Falls, responded to this review, June 6, 2013
I want to thank you for being a guest at our property and taking the time to leave honest feedback on our hotel. I’m glad to hear that our location met you traveling needs. I apologize that you experienced any inconvenience while you were here. We continually work to maintain the building. We are a very seasonal location; our busy season is from May to October. Our room rates are competitively priced for the area we are located and the season we are in. We hope that you will return once again to our hotel so that we may show you how great we truly are.
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Bangalore, Karnataka, India
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 29, 2013

Stayed at this hotel with wife, son and his wife, for two days in May 2013. (20-23). Great location, just across the bridge going to goat island, where most of the best viewing of the falls is located on the American side is located. In fact it is walking distance. One draw back there is no view of the falls or river from the hotel rooms. A very good complimentary breakfast must be relished. The staff overall were very helpful except for the Guy at the travel desk who was selling a con job of a sight seeing package at 100 USD. This same sight seeing can be done with a Multi-ticket for just USD 33. Transport is not required as all these sightseeing locations are within 1-2 miles. We drove down so appreciated the free parking provided and available in plenty. Two days is enough to explore the American side and visit the SENECA CASINO too. I don't think I could have stayed an extra day, unless you plan to visit the Canadian side. The wifi also is free, but not very fast.

We had a false fire alarm during our stay, and had to evacuate at 7 in the morning to learn after 45 minutes that there was an electrical issue and that it would take over two hours to rectify, so no electricity and lift.

Overall the hotel is cosy, and good enough at the cost for a quite holiday.

Room Tip: Ask for rooms with a view towards the Seneca Casino, only seven floors.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LEOAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new haven connecticut
Level 6 Contributor
140 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 28, 2013

I have gotten used to the Holiday Inn express where they seem to run a totally differant type of hotel clearly more customer friendly and better accomadations. Bad for me was that the Holiday Inn express although further from the Falls was booked solid and i was lucky to get this on such short notice. The hotel staff on arrival was actually very friendly and accomadating when we asked to be moved to the Canadian view side we were and there was a very pleasant young gentleman at the desk who took care of us and i would say all the staff that we encountered were the same way. The hotel itself is very dated you can see that they did the updates but the workmanship was rather shappy with what looks likes press and seal wood flooring in the room. The room was okay the drawers did have some crumbs in one of them so choose not to use any but live out of the suitcase the shower and bath area also dated but a hot shower so that was good. The door did not seem overly secure and there was a large space on the bottom but this was easily taken care of by placing a towel there at night to block out the light. Bed was comfortable and as I said earlier we were moved to the Canadian side view which was rather nice with the friday night fireworks right out our window. Big downside is that unlike the Holiday innn express breakfast is not included and the restuarant is just mediocore and expensive (as was the hotel for what you got) no coffee in the lobby but there is a breakfast bar where you can also buy coffee etc. The location however is a great one easy walk to the falls and goat island as well as the casino if you are interested in that. The american side of the falls is all rather run down and the city clearly could and should do a lot of work to improve the area and compete with the canadians but they never do. Location great accomadations just okay i would rather stay away from the falls or on the canadian side with better overall accomadations but not a bad place if you have to stay - just would not be my 1st choice more the middle. Price was rather high for the quality although consistant with what i saw for the same hotel in the area. One other big downfall was the elevators usually only 1 was running the other always seemed to be broken down and very slow not sure the best place for the elderly or a handicapped person due to this issue.

Room Tip: Ask for a high floor facing the canadian side ( 5, 6 or 7)
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fredturtle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Holiday Inn Niagara Falls, responded to this review, June 23, 2013
Dear fredturtle,

Thank your for your detailed review about our hotel. I am happy to read that you found our staff to be friendly. Also, thank you for pointing out how great our location is.

I am truly sorry to hear about your negative experiences during your stay with us. My sincerest apologies if you didn't find some items in your room to your liking and we deeply regret that the updates we have done so far fell short of your expectations.

Your comments will be reviewed by the hotel's management and will be used for future upgrades. We do hope that you give us another opportunity to serve you again and make your stay the best it can be.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level 6 Contributor
135 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed May 20, 2013

This is the Holiday Inn on Buffalo Ave in Niagara Falls NY, not to be confused with other Holiday Inns in the surrounding location. Some reviews are not so good for this hotel, and I wonder if it's because the reviewer selected the incorrect Holiday Inn in the same area from the drop down list. Anyway, this hotel was such a great hotel for the value and for the location! We would stay here again. We had a bad experience with another chain hotel in the area and we were pleased when we selected this one. The hotel lobby is updated and clean and rich looking. They have a concierge desk (a person is there), but they do not seem to be real educated on the area beyond giving you brochures from the little brochure display...not other value is added. Anyway, check-in was smooth. No free continential breakfast. They have an in-house restaurant which is expensive. There is also a little 'cafe' near the entrance and we had breakfast there one morning - its a bit pricey, but there isn't much around in the area. They have room service which is less expensive and we took advantage of that one night and the food was excellent and the service was awesome!
Our room was clean and I was amazed that the floors were not covered in carpet, but rather wood (lamenate flooring, that looked like real wood)...it was a welcomed change. The bathroom and bedspreads were spotless. The front desk service was awesome giving us extra soap and towels and blankets. We would stay here again in a heartbeat, if we came back to the American-side of the Falls.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MissLoisLayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Holiday Inn Niagara Falls

Property: The Holiday Inn Niagara Falls
Address: 114 Buffalo Ave, Niagara Falls, NY 14303-1211
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 51 Hotels in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Holiday Inn Niagara Falls 3*
Number of rooms: 189
Official Description (provided by the hotel):
Our Niagara Falls hotel offers the perfect location on the New York and Canada border Welcome to the Holiday Inn Niagara Falls hotel. Located at the Ontario, Canada and New York border, our hotel at Niagara Falls is close to not only the falls but many other area attractions as well. Leisure travelers can enjoy our location because of its close proximity to the Niagara Falls. Our hotel puts you right at one of the most beautiful wonders of the world. Other attractions within five miles of our property include downtown Niagara Falls, the Maid of the Mist Boat Tour, Goat Island, Cave of the Winds, the Niagara Scenic Trolley and the Aquarium of Niagara. In addition to its close proximity to area attractions, our hotel near Niagara Falls is also close to many corporations, including the New York Power Authority, Americom, Noco Energy and Olin. In addition, the Niagara Falls International Airport (NIA) and the Buffalo International Airport (BUF) are less than 15 miles from our hotel. If you're looking for a family hotel in Niagara Falls, you've come to the right place. Our accommodations have your comfort in mind with amenities that include a heated, indoor pool and a fitness center. Other amenities include an on-site restaurant, a 24-hour business center and complimentary high-speed Internet access. When looking for the best Niagara Falls hotel, end your search at the Holiday Inn Niagara Falls. ... more   less 
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Also Known As:
The Holiday Inn Niagara Falls Hotel Niagara Falls
Holiday Inn Niagara Falls
Niagara Falls Holiday Inn
Four Points Niagara Falls

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