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“Service plus”

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Best Western Summit Inn
Ranked #7 of 51 Hotels in Niagara Falls
Certificate of Excellence
Cambridge, Canada
Level Contributor
96 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Service plus”
Reviewed October 24, 2013

We arrived in Buffalo at 11:00 am and dropped by the hotel to see if it was possible to check in early. Absolutely no problem, front desk staff were extremely helpful and accommodating!! They even wrote down directions to all of our destinations. They are definitely well trained in customer service.
The rooms are clean, very comfortable beds. Breakfast has great variety and SUPER clean. Staff were in attendance and kept all food topped up and clean tables and counters in a timely fashion. Excellent value

Room Tip: We asked for a room on first floor to help with bringing in all our purchases!! It was very quiet
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gail2527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, October 26, 2013
Thank you so much for your kind review! We are very glad that you enjoyed your stay and hope to see you again.

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,045 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
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English first
Mississauga, Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 24, 2013

We are repeat customers of the Best Western Summit Inn, in Niagara Falls NY. The location is great and easy to get to. The rooms are clean and well serviced. The front desk staff is polite and courteous. Our stay included a continental breakfast which goes beyond your typical toast and juice faire. The renovations look great. Our only regret, they have removed the steam room and change rooms next to the indoor pool which were both there prior to the renovations. Other than that, we will be back!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GUMBLOID
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 24, 2013

We are repeat customers of the Best Western Summit Inn, in Niagara Falls NY. The location is great and easy to get to. The rooms are clean and well serviced. The front desk staff is polite and courteous. Our stay included a continental breakfast which goes beyond your typical toast and juice faire. The renovations look great. Our only regret, they have removed the steam room and change rooms next to the indoor pool which were both there prior to the renovations. Other than that, we will be back!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank GUMBLOID
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, October 26, 2013
Thank you so much for your kind review! We hope you enjoy the renovations as we have more planned for the upcoming year.

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto, Canada
Level Contributor
3 reviews
Reviewed October 24, 2013

We always stay at the BEST WESTERN SUMMIT, when travelling in Buffalo. Where, its all adults or with children, the staff makes us feel welcomed. The Hotel has so much to offer, pool, fitness centre & free breakfast... Love the Waffles. Would defiantly recommend it & with such reasonable rates, how could I not. Thanks Again, for a Wonderful experience & see you soon!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, October 26, 2013
Thank you for your kind review! We hope to see you again soon.

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 23, 2013

Excellent value for price Very clean and recently renovated rooms. Use of fitness centre and pool. Close to shopping at Factory Outlets. Continually adding to breakfast. Very helpful staff and pleasant.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, October 24, 2013
Thank you so much for your review! We hope to see you again soon!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbury, United States
1 review
Reviewed October 23, 2013

We had a very nice stay. The breakfast had a nice variety and was very tasty. The rooms were very well kept. The desk attendant was pleasant and very helpful. We would definitely stay at this hotel again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Leah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, October 24, 2013
Thank you very much for your compliments! We hope to see you again!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 22, 2013

We stayed here for 3 nights in September 2013 whilst we did a 2 day tour of the Falls. The hotel itself was clean and up to standard. Service was also ok but note that the hotel does not have an elevator so ask for a ground floor room if you don't want to lug your bags up the stairs. You will also need a car as the hotel is way too hard to access via bus and there are no restaurants close by (except the bistro in the bowling alley next door which is not great!). You can take a bus or trolley to the outlets/restaurants but they are not frequent enough to make it easy and we also found it difficult to work out exactly where the trolley stops were (so whats hould have been a 10 minute trip took 90 minutes in the end). Cab fare from Buffalo ariport was also not cheap ($70).

Stayed September 2013, traveled with family
Helpful?
Thank Karina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, October 24, 2013
Thank you very much for your review. You are correct of course- it is much easier to travel around by renting a car as our buses run less frequently than they do in major cities.

I apologize for any inconveniences you experienced while you were here. I hope that you enjoyed Niagara Falls despite the aggravation of using the public transit system.

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Summit Inn

Property: Best Western Summit Inn
Address: 9500 Niagara Falls Blvd, Niagara Falls, NY 14304-4909
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#2 Best Value Hotel in Niagara Falls
#4 Family Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#5 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Summit Inn 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more   less 
Reservation Options:
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Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Summit Inn Niagara Falls
Best Western Niagara Falls

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