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“Best Western - Good value for the money”

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Best Western Summit Inn
Ranked #8 of 52 Hotels in Niagara Falls
Certificate of Excellence
Reviewed September 2, 2013

We stayed at the Best Western on our way back from a week in Ontario. It was a good value for the money. We didn't use the pool or the gym but both seemed very nice (pool was decent size with crystal blue water and gym had a variety of standard gym equipment). We checked in without issue, were given adjoining rooms as requested. Rooms were clean and comfortable with complimentary toiletry items. We enjoyed the complimentary breakfast, especially the make your own waffles. There was plenty of variety in breakfast. All the folks in our party were happy. We checked out without any issues, prices were as reserved. I would recommend this hotel to those traveling in the area.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank Janel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded September 3, 2013

Thank you very much for your kind review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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849 - 855 of 1,147 reviews

Reviewed September 1, 2013

This is a good hotel but could be better for the price. Overall experience was very satisfactory. I will recommend this hotel to friends and families. I will stay in this hotel at any time I am in the area.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank Ayo Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded September 3, 2013

Thank you very much for your review! Please always call the hotel for the best prices as we have discounts here that are not available online.

We hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

Great hotel close to the outlet mall and lots of restaurants. The breakfast was good. Nice selection of foods. The pool was clean. Just would suggest that towels be provided at the pool. The beds were very comfortable. The room and hotel were very clean. Lots of parking spaces. I would recommend this place and return on our next shopping trip. We really enjoyed our stay.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Best Western
Thank EJo2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded August 31, 2013

Thank you very much for your review! We keep the towels at the front desk so that we are better able to know how many people are in the pool as the maximum occupancy is 35 persons. We hope to see you again!

Sincerely,

Kristina Baird
Front Office Manager

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Reviewed August 28, 2013

We arrived to do some back-to-school shopping and the front desk was very accommodating on finding us a room on the first floor and close to an entrance as my husband had a broken foot (no elevators at this hotel). The rooms were very clean and my kids loved swimming in the pool, which was a great temperature and clean. The breakfast area was huge and the food was always fresh and hot. We'd stay here again for sure!

Room Tip: No elevator so keep in mind that you'll be carrying all your luggage and shopping purchases up t...
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  • Stayed: August 2013, traveled with family
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2  Thank Lizzy3kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded August 31, 2013

Thank you very much for your review! We hope to see you again soon- hopefully our elevator will be installed by then!

Sincerely,

Kristina Baird
Front Office Manager

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Reviewed August 28, 2013

we've been to best western properties throughout the US, and one in canada. the properties in the US range from poor to mediocre to excellent, as you may expect. this property is excellent! the service and attention is beyond complaint. the breakfast offerings are wonderful. the food items are replenished BEfore they begin to run low.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank dmc50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded August 29, 2013

Thank you very much for your kind review !


Sincerely,

Kristina Baird
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

We stayed here for two nights ( myself, my husband and ten year old twins). The people at the front desk were nice and helpful. When we got to our room, the kids laid on the bed and noticed several spider webs on the ceiling; thankfully, did not see any spiders! The first time that my daughter used the toilet, it plugged. My husband went to the office, and when he returned with a plunger in one hand and a broom in the other, it was kinda funny. He said he left the cob webs on the broom when he returned it as a way of notifying the staff that he was telling the truth about the webs. I actually am quite surprised by how many people have written in about how nice a motel this place is, they must have had a different room than we did!

  • Stayed: August 2013, traveled with family
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2  Thank Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded August 29, 2013

I apologize for the inconvenience of having cobwebs in your room. I hope you enjoyed the rest of the things our area has to offer.

Sincerely,

Kristina Baird
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

This is our 2nd time staying at this hotel and it is excellent value, clean and comfortable. The hot breakfast was fantastic, lots of variety and a nice big seating area. We didn't use the pool but it looks really nice. We will definitely stay at this location again when we go on our next Niagara Falls USA shopping trip.

  • Stayed: August 2013, traveled with family
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1  Thank Haley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this reviewResponded August 29, 2013

Thank you so much for your kind review!

Sincerely,

Kristina Baird
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Summit Inn

Address: 9500 Niagara Falls Blvd, Niagara Falls, NY 14304-4909
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#2 Best Value Hotel in Niagara Falls
#4 Family Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
#5 Romantic Hotel in Niagara Falls
Price Range: $66 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Summit Inn 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more   less 
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Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Summit Inn Niagara Falls
Best Western Niagara Falls

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