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“Night Staff Went Above and Beyond”

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Best Western Summit Inn
Ranked #7 of 51 Hotels in Niagara Falls
Certificate of Excellence
Toronto, Canada
1 review
“Night Staff Went Above and Beyond”
Reviewed May 20, 2013

My family was on vacation over the May24 weekend and we stayed at the Best Western. This was our first time at BW and we really loved the overall experience. We will be staying at this BW location each and everytime we come back to Niagara Falls, NY.

We have to send a special thank you to Robyn, the lady at the front desk on the overnight shift. Sunday morning at about 1am, we woke up to our 5 year old son having a very bad croupe/asthma attack. It had been almost a year since his last episode, so we did not have any of his puffers or long lasting asthma meds with us. We were really scared as he was having a really hard time breathing.

We decided to take him outside as it was cool and the cool air helps to ease croupe and asthma symptoms. He wasn't getting any better so we walked around to the front of the hotel and went inside to ask about the closest emergency room.

Robyn immediately did everything she could to help us. There was no hesitation, she just sprung into action. Being an asthma sufferer, she offered her ventalin puffer. She helped find the things needed to make a chamber so that our son could get the most of the meds.

If it wasn't for Robyn, our son could have died - I am not exagerating either. This was one of the worst attacks we have seen and he was not able to take a breath deep enough into his lungs to get any oxygen. This type of breathing over a prolonged period could lead to serious outcomes including death.

Robyn, we are so greatful that you were there to help save our little boy. There are not enough words to express our gratitude for what you did. We didn't have enough time that night to say more than thank you but I hope you know how special you are to us!

I hope we get the chance to see you again on our next visit.

  • Stayed May 2013, traveled with family
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    • Cleanliness
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Helpful?
Thank m d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, May 23, 2013
Thank you very much for recognizing Robin in your review! I know she will be very happy to know that your son is doing better.

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,045 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (113)
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Wasaga Beach, Canada
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 17, 2013

We spent a night there 10 yrs ago, and swore qwe would never go but we returned last week very hesitantly, and found a recently well-renovated, modern and clean hotel. . The staff was very pleasant, and helpful. The included breakfast was varied, mostly hot and quite good.
This will be the only hotel in the Niagara/Buffalo area we will stay at.
Rwo thumbs up, Best Western Summit.

Room Tip: Close to perfect as it can get. Nothing ever gets a perfect from me.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank David_B316030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, May 19, 2013
Thank you very much for your review! The owners of this property purchased it in 2007 and have been remodeling it ever since. I am really happy that you gave us another chance and were pleased. We hope to see you again!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cortland, New York, Usa
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 17, 2013

my daughter had an immediate allergic reaction to the towels so we had to spend $90 on linens for the stay-compensated by $10 off, poor lighting, bad water pressure, dirty heating unit, outlets not working

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
2 Thank Theresa1341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, May 19, 2013
I apologize that your daughter had an allergic reaction to the towels, we have never had an occurrence like this before. I am wondering if she is allergic to industrial laundry detergents and not the towels. Most hotels use the same detergent we do, I hope that this does not happen to her again! I believe the outlet that you are speaking of is one that is controlled by the lightswitch at the entrance of the room. If you could let me know which room you stayed in so that I might have maintenance inspect the room I would appreciate it.
Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Visakhapatnam, India
Level Contributor
161 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 16, 2013

I was there for 2 nights. The room and bath room are clean and comfortable. They have a considerably large pool. The breakfast was good and the dining hall spacious. On the day I was checking out I was prepared to have break fast in the airport since I was leaving early morning by 630am since the hotel notification showed the start of breakfast time as 7 am. To my pleasant surprise I found the breakfast was ready by then and I had my breakfast and left. The hotel provides the menus of list of restaurants which will deliver the food to the rooms. But if one has to go to any restaurant none are there within 1 mile which makes it difficult for a traveller without car especially when it is cold.

  • Stayed May 2013, traveled solo
    • Value
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Helpful?
2 Thank atluris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, May 19, 2013
Thank you very much for your kind review! We hope to see you again!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 13, 2013

The hotel was pleasant enough. Our room was way in the back so pretty quiet.

Internet was sketchy, off & on. Pool however was wonderful being salt based.

Staff friendly, helpful & when we head back this way we would probably stay there again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Best Western

Helpful?
1 Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, May 16, 2013
Thank you very much for your review. I apologize that the wireless internet was not working well for you. Would you mind calling the hotel and letting me know which room you were in so that I can identify the wireless router which needs attention?

We hope to see you again!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 7, 2013 via mobile

We stayed for 1 night and had 3 rooms, all the rooms were newly renovated, extremely friendly and courteous staff, we were driving from Orlando and reached at 10 am way early then our checkin time and were allowed to checkin early at no cost, the desk manager who checked us in was very intelligent and friendly also the breakfast attendant was courteous and all staff were uniformed and professional. The hotel is barely 5-10 minutes from the falls and major shopping areas and restaurants, there is onsite laundry service, kids games area, swimming pool, fitness center and plenty of free parking. Beds were comfortable and breakfast buffet well equipped.We appreciate entire staff and management for providing excellent stay and service. Will definitely stay again during our next visit.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vasanivijay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, May 9, 2013
Thank you very much for your review! We hope to see you again soon!

Sincerely,

Kristina Baird
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed May 7, 2013

We came in from Canada for shopping to Buffalo stayed at this hotel. Found it clean and well within all shopping areas. It was extremely decent, served the purpose. Outlet mall was within 1km. Kids had a great swim in the indoor pool - after a day of shopping.

Room Tip: Best place if you have shopping in mind.
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  • Stayed March 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank DubaiMarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWSummitInnMgr, Front Office Manager at Best Western Summit Inn, responded to this review, May 9, 2013
Thank you for your review! I am glad you enjoyed your stay, we hope to see you again!

Sincerely,

Kristina Baird
Front Office Manager
Best Western Summit Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Summit Inn

Property: Best Western Summit Inn
Address: 9500 Niagara Falls Blvd, Niagara Falls, NY 14304-4909
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#2 Best Value Hotel in Niagara Falls
#4 Family Hotel in Niagara Falls
#5 Romantic Hotel in Niagara Falls
#5 Business Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Summit Inn 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more   less 
Reservation Options:
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Also Known As:
Best Western Summit Hotel Niagara Falls
Best Western Summit Inn Niagara Falls
Best Western Niagara Falls

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