My family was on vacation over the May24 weekend and we stayed at the Best Western. This was our first time at BW and we really loved the overall experience. We will be staying at this BW location each and everytime we come back to Niagara Falls, NY.
We have to send a special thank you to Robyn, the lady at the front desk on the overnight shift. Sunday morning at about 1am, we woke up to our 5 year old son having a very bad croupe/asthma attack. It had been almost a year since his last episode, so we did not have any of his puffers or long lasting asthma meds with us. We were really scared as he was having a really hard time breathing.
We decided to take him outside as it was cool and the cool air helps to ease croupe and asthma symptoms. He wasn't getting any better so we walked around to the front of the hotel and went inside to ask about the closest emergency room.
Robyn immediately did everything she could to help us. There was no hesitation, she just sprung into action. Being an asthma sufferer, she offered her ventalin puffer. She helped find the things needed to make a chamber so that our son could get the most of the meds.
If it wasn't for Robyn, our son could have died - I am not exagerating either. This was one of the worst attacks we have seen and he was not able to take a breath deep enough into his lungs to get any oxygen. This type of breathing over a prolonged period could lead to serious outcomes including death.
Robyn, we are so greatful that you were there to help save our little boy. There are not enough words to express our gratitude for what you did. We didn't have enough time that night to say more than thank you but I hope you know how special you are to us!
I hope we get the chance to see you again on our next visit.
- Official Description (provided by the hotel):
- Modern - Heart of shopping district; US Route 62; 5 mi to Falls. ... more less
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- Also Known As:
- Best Western Summit Hotel Niagara Falls
- Best Western Summit Inn Niagara Falls
- Best Western Niagara Falls