My husband and I stayed in the Inn for 2 nights and dined in the restaurant twice for breakfast. I'm reviewing the restaurant separately so as not to bring down the score of the Inn.
Our stay in the Inn included free breakfast in the morning which is always a plus. However, next time I stay here, I'll skip on the breakfast...even if it's free.
First of all, the waitresses here sees you, but looks right through you. On the first morning, we sat for almost 25 minutes with no service. The waitresses walked past us a trillion times but none bothered to stop by our table. Two tables that came after us had already gotten their coffees and ordered their food by now. Finally my husband had to get up to get someone to come and serve us. When she came, she was not apologetic and blandly asked what we wanted. Fine. At this point, just give me some food. I ordered the Stuffed French Toast with a side of bacon and hubby ordered the breakfast sandwich with a side of sausage. Finally we get our food and my french toast was so undercooked that it was mushy and I can taste the egg wash. Ugh. I abandon the french toast and move onto the bacon. 3 out of 4 strips were cooked and almost burnt but the 4th was almost raw. To me, they were obviously not from the same batch. It looked as if they took 3 left over strips from other people's plates and quickly tried to whip up one more to throw it together to make a plate. Luckily, hubby was quite happy with his sandwich and sausage and shared with me. But still, I left breakfast unhappy and unfulfilled.
Second morning - I entered the dining room with little expectation seeing as how the previous morning went. I am ever so amazed by these waitresses who have the superb ability to ignore people. This time, we were left sitting for about 15 minutes unattended before my husband tried to get one waitress's attention for some coffee. Not surprisingly, she walked right on by and ignored us. A few minutes later, our waitress came stumbling into the dining room to greet us and even apologize for making us wait. SHOCKING. Apparently she was new and so she has not acquired the ability to ignore people yet. She was a bit frazzled, but we didn't mind. At least we got service and she was nice. This time I got the steak and eggs with a side of grilled pound cake and hubby got the vegetarian skillet with a side of grapefruit. Usually I get my steak rare, but seeing as how they like to undercook things, I asked for medium rare this time but what I got was well done. The rest of our meal was unremarkable, nothing to write home about. We were just grateful that we were not the table next to us, who were there before us, but just got their drinks as we finished and left.
We wondered if the service was so bad because the breakfast was included in the stay and maybe some people don't leave tip? But I can see why some people wouldn't leave tip because the service was sooooooooo bad. Nevertheless, on both days, we tried to calculate what the bill would have been (there was no bill since breakfast was included) and we left a 18% tip on both days. It also seemed as if the staff was not trained properly. They do not greet guests and do not help tables that are not theirs (that's if they even serve their own tables). And every time we went to park or get our car from the back lot, there was always a waitress or a cook smoking and/or talking on the phone outside. They also seem understaffed because the concierge doubled as wait staff and was serving the food. Eh. Disappointment after disappointment. It's a pity that the restaurant ruined what could've been a perfect stay at the Red Coach Inn.
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