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Reviewed January 13, 2016

I travel frequently for business and have stayed at the Four Points Niagara Falls (NY) several times. It's right on the river, although a few miles from the Falls and the touristy stuff. I think the Riverview rooms and restaurant are pretty cool (even in January - no pun intended) and the staff is always super helpful. This trip Elena at the front desk was (un)lucky enough to get me after a tough day of travel, thanks to a storm with just enough snow to be annoying. She was super friendly and accommodating, helped me with everything I had to get done, and made a difference in my day.

Room Tip: Try for a Riverview room, much better view than the city view.
  • Stayed: January 2016, traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank LoeFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, Manager at Four Points by Sheraton Niagara Falls, responded to this reviewResponded January 24, 2016

Thanks for the great feedback. We are always especially happy to welcome back our loyal guests, and we are glad that Elena could help turn your day around. We look forward to welcoming you back again soon!

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Reviewed January 8, 2016 via mobile

Came here late and didn't want to pay for proximity or views, so this fit the bill. And it's close enough, with easy traffic to get to either side of the falls quickly. It's the perfect place to stage your visit to the falls.

Stayed: May 2015, traveled with friends
1  Thank Kauai-Biz-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, Manager at Four Points by Sheraton Niagara Falls, responded to this reviewResponded January 24, 2016

Thanks for visiting us! We are glad that you found our location, just minutes from all of the area's major attractions, to be convenient for your trip.

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Reviewed January 3, 2016

My husband and I stayed at the Four Points by Sheraton in Niagara Falls from 01-01-16 to 01-03-16. We were pleased with our ENTIRE stay. The staff was wonderful. We were greeted by Elena, the front desk receptionist that informed us that our room had been upgraded, (I called the day prior to tell them that we were celebrating a special occasion, our honeymoon). We were thrilled and it was beyond what we expected. On the 8th floor we were in awe of the beautiful room, view, and bathroom. A king sized bed, sofa, sink, fridge, Jacuzzi tub, and glass shower, it was absolutely beautiful.
Our groupon was a free bottle of wine and appetizer each night we stayed in the downstairs restaurant, Bella Vista, and we took FULL advantage! Our first server, Samantha, was amazing! She was super helpful and the prices were great. We enjoyed the appetizer, wine, and split a pizza, all for $11! It was awesome! The following day we had breakfast in the same place, as well as dinner. Brandon and Camille were our other servers and they did a great job as well:)
The management at the facility was very helpful and we will definitely be returning in the future.
There is a pool and workout facility at the lower level of the hotel, the pool was very clean as well as the gym.
Super easy drive to the falls, its about 5 to 7 minutes, hardly any traffic.
Aquarium, which is also very cute, is about 10 minutes.
There is not much around the hotel itself, but we liked that. We are not very into crowds or busy life. It was a very relaxing stay and we have nothing but good things to say about it.

  • Stayed: January 2016, traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank kaitlynn021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, Manager at Four Points by Sheraton Niagara Falls, responded to this reviewResponded January 24, 2016

Congratulations again from all of us here at the Four Points Niagara Falls! And thanks for the great review. We are so happy that we were able to help make your honeymoon a great trip. We hope to welcome you back again soon!

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Reviewed December 30, 2015

My Family and I had a very enjoyable stay at the Four Points in Niagara Falls. It was close to everything and had a beautiful riverfront view. The hotel room was clean and very spacious. We are a family of 5 and the suite was perfect. I would definitely recommend staying here.

  • Stayed: July 2015, traveled with family
    • Location
    • Rooms
    • Service
1  Thank Lori P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, Manager at Four Points by Sheraton Niagara Falls, responded to this reviewResponded January 24, 2016

Thanks so much for visiting us Lori. We are glad that you enjoyed your stay, and hope to welcome you and your family back again soon!

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Reviewed December 17, 2015 via mobile

Clean hotel with friendly staff ... Other than being on the river and a 20 minute ride from the falls, not much else to do in the area. Small room saved by nice bar, decent breakfast and nice River view. Pool area in hotel also very nice and well maintained.

Stayed: August 2015, traveled with family
Thank Millertime J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, Manager at Four Points by Sheraton Niagara Falls, responded to this reviewResponded December 19, 2015

Thanks for the feedback. We look forward to welcoming you back again, and please feel free to ask any of our team members about the many attractions and activities just minutes from our property!

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