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“Another excellent winter getaway... ”

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Four Points by Sheraton Niagara Falls
Ranked #13 of 51 Hotels in Niagara Falls
Toronto, Canada
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Another excellent winter getaway... ”
Reviewed March 6, 2014 via mobile

My wife and I booked a Sunday evening stay at the Four Points through Groupon. As usual, the staff was friendly and very professional and our room was great with a view of the river. We love coming here in the winter just to get away and the hotel never disappoints. And we always have one dinner at the Bella Vista restaurant in the hotel and the food was like eating a home-cooked Italian meal. Great Caprese salad and a plate of Rigatoni Diavolo with a bottle of red wine and great table service. We highly recommend a romantic stay and we will always want to come back....

Stayed March 2014, traveled as a couple
Helpful?
Thank The_3D_Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin H, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, March 20, 2014
We truly appreciate your repeat business! Please come back this summer so you can enjoy Bella Vista’s new menu on our beautiful riverfront patio!
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676 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
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English first
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 3, 2014 via mobile

We took a family trip to Niagara. Found this gem when looking for a bargain. Our rooms were stylish, contemporary and clean. The service was fantastic. The amenities were well like by all members of our family- a place that picky teenagers liked? Wow! The in house restaurant had superb food and service; such wonderful food that we ate there more than once instead of braving the cold for other local eateries. Will definitely return.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lauramae718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin H, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, March 8, 2014
Thank you for taking the time to write this great review! We're happy that you (and your picky teenagers) had such a great stay! Please come back in the summer so you can enjoy the delicious food from Bella Vista on our outdoor riverfront patio!
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Cheviot, Ohio, United States
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 23, 2014 via mobile

We came up to finalize wedding plans for March. The customer service was awesome at this location. The restaurant was fantastic and our server Terry went above and beyond for us. If you are looking for great service and a clean place, this is it. It's only 5 minutes from the outlets, other restaurants and shopping. Maybe ten minutes to the casino and Niagara Falls. Well worth it as you have a nice place at a great price. I recommend a river view room.

Stayed January 2014, traveled as a couple
Helpful?
Thank Josh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin H, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, February 28, 2014
Thank you so much for your great review! I will be sure to tell Terry how much you enjoyed her service. We are looking forward to your wedding and are confident it will meet all of your expectations. See you soon!
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Cleveland, Ohio
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 21, 2014

We used a groupon for our weekend Friday night stay, went to see Billy Ocean on the Canadian side casino. The hotel is located on Buffalo St. just east of I-190 it is an older area and the hotel just kind of appears, a little out of place, however it is a newer hotel, nicely decorated, the staff was great, the rooms were very nice. We had a voucher for an appetizer and bottle of wine so we had dinner there as well, the food was very good. It was overall a nice place, good food, and a great value, and I would stay there again. It is located about a 15 minute drive to the falls, not far, but away from all the crowds and traffic. A good place. We did not use the pool, however it is pretty large and very nice, it would be a great place for anyone that likes to swim.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lamarlafongCleveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin H, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, February 28, 2014
Thank you for your kind feedback, we are glad you had the opportunity to enjoy our Groupon deal. Our newly renovated hotel is located 4 miles from Niagara Falls State Park and 2.5 miles from the Fashion Outlet Mall, we find this to be very convenient for our guests wishing to sightsee and shop. We hope to see you again, next time make sure you bring your swimsuits so you can enjoy our indoor heated pool overlooking the Niagara River!
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Salem, Massachusetts
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 17, 2014

My husband and I stayed over a long weekend in October and we really do not have any complaints. Our room was spacious and clean. The hotel was busy so it could get a bit loud but that is the case anywhere that is busy and had a large group with kids. We were not impressed with their breakfast. It was OK, nothing memorable.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HUNGRY-COUPLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin H, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, February 20, 2014
Thank you for your feedback. The Four Points Niagara Falls is a lively place year round! We're sorry you did not enjoy the breakfast, but please come visit us again- our chefs are creating a new menu that will be available this Spring. Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Mary, Florida
Level 6 Contributor
156 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 16, 2014

I stayed at this hotel last weekend after purchasing a Groupon for them. The hotel staff were VERY friendly and everything was clean. THe room was nice and very well kept. I was pleasantly surprised. We ate in the restaurant because apart of the Groupon was a free appetizer and bottle of wine, and since we were already there we decided to also eat dinner. The food portions were nice and the food was very tasty. And to top it off the servers and prices were great! I would definitely visit this hotel again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mavis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin H, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, February 20, 2014
We're happy your enjoyed your stay and got to take advantage of our great Groupon offer. We look forward to seeing you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Greenbush, New York, United States
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 16, 2014

We went here for an early Valentine's day weekend, not only did we get the jacuzzi suite, but we got the river view as well..which all together was really an affordable stay, incredibly comfortable and beautiful! The staff at the restaurant and the front desk were very friendly and helpful. The location of the hotel was in great close distance to everything.

The only major complaint the shower in our bathroom, the water leak out of doors and on to the floors, but with the over abundant towels that were supplied by the room, it was an quick easy fix.
The beds--yes they are spring mattress kind and occasionally you heard the sprung of the springs, but they were comfortable.

The Falls..yes this in February, and yes it is VERY cold, but the view of falls was just breath taking! A 20 minute ride into Buffalo there was this really nice botanical garden that was indoors, and for walking thru there my husband and I walked around in tank tops.

My husband and I enjoy Indian cuisine, so we had asked the front desk ladies what they would recommend. They were honest by saying they haven't eaten Indian food, but suggested we go to Zaika. Which I'll review later..but to sum up quickly--they only had a two paged menu and though the food was tasty, it was okay and I would personally will go somewhere else that had more selections. When we got back the ladies at the front desk asked how it went and gave the same response as noted.

Overall--when it gets warmer out we will DEFINITELY want to come back to this hotel AGAIN!

Room Tip: Room 604 was corner jacuzzi room and near the elevators, but you couldn't even hear the doors an...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlRia12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin H, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, February 20, 2014
Thank you for the great review, we are so happy you enjoyed your stay with us. I appreciate your feedback about the shower, I have contacted my engineering staff to correct the issue. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Niagara Falls

Property: Four Points by Sheraton Niagara Falls
Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304-4001
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 140
Official Description (provided by the hotel):
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 
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Also Known As:
4 Points By Sheraton Niagara Falls
Four Points By Sheraton Niagara Falls Hotel Niagara Falls

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