We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Modern and well kept hotel, pleasant river view, but not nice surroundings and far from the actual falls.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Four Points by Sheraton Niagara Falls
Ranked #13 of 51 Hotels in Niagara Falls
Reviewed July 27, 2013

The hotel is quite nice, by the river with a lovely veranda that overlooks the river and an indoor pool. The room was a little small but nice, modern, neat and clean. Breakfast (not included) was pricey for what it was. The surroundings of the hotel are not nice at all, and in fact they even look creepy.. We were driving so did not mind to drive to the falls state park, but bear in mind that the hotel is not walking distance to the falls. The falls themselves are amazing and breathtaking, and the state park is really enjoyable to walk around, but the city of Niagara is quite off and unappealing and looks as if it has got stuck in time. Definitely, the action takes lace on the Canadian side!

Room Tip: Ask for a river-view room
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank werty09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this reviewResponded July 29, 2013

Thank you for your feedback. The view from our hotel of the Niagara River sure is priceless. The Niagara Falls are simply beautiful and can't be beat, we are glad you enjoyed your time here.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (705)
There are newer reviews for Four Points by Sheraton Niagara Falls
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

408 - 414 of 706 reviews

Reviewed July 24, 2013

While making the reservation I inquired about the distance to the attractions, they said there won't be a problem. They gave us free troley tickets at the front desk and inform us that the stop was just in fron of the hotel. So after unpacking we decided to take the 10:02 pm ride to have dinner in downtown. The troley was punctual not in front of the hotel but at a side street, so we missed it. We went back to the hotel to have dinner at the restaurant. We were informed by the "person in charge" that the kitchen was already closed, so no food. We ordered drinks, sat at the baranda and wait for the pizza we ordered to arrive. When it came and we started eating it, the same "person in charge" asked us out of the baranda saying that we could not consume food from utside at the baranda because it was a health violation. I mentioned that he denied us food and now he does not allow us to eat what we ordered. He said it was not his problem. Just to be sure, I asked the fornt desk if they offered room service. They do not. So hungry guest are forced after 10pm to eat at the lobby in unconfortable unpleasant conditions.

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Thalia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this reviewResponded July 29, 2013

I apologize you didn't have the opportunity to dine in our restaurant. We do encourage our guest to take advantage of our spacious atrium and waterfront patio area. On your next visit please contact us ahead of time to make a reservation in our restaurant, we are open until 10PM.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2013

We only stayed at the hotel one night, but were very impressed. The restaurant served great food and the wait staff was extremely friendly. The outside patio looks out on the Niagara River for a great view.

The rooms were roomy and comfortable. The front desk and information desk were very helpful. They made our short stay extremely enjoyable.

Location was a short ride to the United States side of the Niagara Falls.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this reviewResponded July 15, 2013

Wow! What a terrific review. We are so very please to see we made a great impression for your 1 night get away! We look forward to your next stop here at the Four Points in Niagara Falls, NY!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

The hotel is situated in an unfriendly area. Do not even try to go for a walk. Rooms are clean and beds are comfortable, though you can hear almost everything happening on the corridor, especially the ice-machine works like a tractor. Fitness centre and swimming pool are practical. The lady who helped us with booking of Niagara Falls tour and gave us tips for other locations was extremely humble and helpful.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MansoorMirza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this reviewResponded July 13, 2013

We are sorry you felt as though we were nothing special. We do try our best to make all of our guests feel appreciated and special. We are glad that you felt the concierge was helpful. We hope when in the area again you will chose to stay with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

That's what you get for choosing a hotel based on a photo. We were hoping for a view of Niagara F and we got a view of the parking lot. Little information available at the Concierge on the area attractions. Other than free WiFi, few extras in the room. On the whole, not impressed.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank ewamic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this reviewResponded July 10, 2013

We are very sorry you were not impressed with your stay. We are located in Niagara Falls, NY, which is why there is a photo of Niagara Falls on our website, we are a short 4 mile drive from them. We are located right on the Niagara River and do have rooms with a beautiful view. Next time your in the area stay in one of our King Suites overlooking the Niagara River.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

Based on our experience at the Four Points by Sheraton in Long Island City we chose this hotel for our visit to the Niagara Falls.

Our experience was the same - friendly receptionists, excellent service in the restaurant with great food.

Our stay was brief but long enough to appreciate the hospitality, comfortable room and beautiful view over the Niagara River.

The hotel was a few miles away from the falls but close enough to see the mist rising in the still morning air.

I can confidently recommend this hotel to anyone visiting the Niagara Falls on a budget.

Room Tip: Ask for a room overlooking the river.
  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank MikeJ1508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this reviewResponded July 1, 2013

Wow, what a great review. We appreciate the recommendation and are so very happy that you enjoyed your time here with us. You are correct our food,service, and view sure can't be beat! We look forward to your next adventure to Niagara Falls, NY.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

The hotel was truly perfect! I have not one complaint! Our room faced the water and was a great view. You are about a ten minute drive from the Falls! This was our Honeymoon and I am grateful that we picked Four Points.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Eveman3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this reviewResponded June 21, 2013

We are so glad you chose to spend your honeymoon with us! We are pleased to see we met all of your needs and gave you memories to last a lifetime. Congratulations!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Niagara Falls hotels
4.0 mi away
Sheraton At The Falls
Sheraton At The Falls
#5 of 51 in Niagara Falls
2,136 reviews
4.2 mi away
Comfort Inn The Pointe
Comfort Inn The Pointe
#3 of 51 in Niagara Falls
1,089 reviews
4.1 mi away
Days Inn Niagara at the Falls
Days Inn Niagara at the Falls
#10 of 51 in Niagara Falls
650 reviews
Show Prices
Show Prices
Show Prices
2.2 mi away
Best Western Summit Inn
Best Western Summit Inn
#8 of 51 in Niagara Falls
1,118 reviews
3.8 mi away
Seneca Niagara Resort & Casino
Seneca Niagara Resort & Casino
#9 of 51 in Niagara Falls
1,437 reviews
1.1 mi away
Hampton Inn Niagara Falls / Blvd
Hampton Inn Niagara Falls / Blvd
#4 of 51 in Niagara Falls
546 reviews
Show Prices
Show Prices
Show Prices

Been to Four Points by Sheraton Niagara Falls? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Niagara Falls

Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304-4001
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
Price Range: $114 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 140
Official Description (provided by the hotel):
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, TravelUp, Hotels.com, Hotwire, Cheap Tickets, getaroom.com and Cancelon so you can book your Four Points by Sheraton Niagara Falls reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Points By Sheraton Niagara Falls
Four Points By Sheraton Niagara Falls Hotel Niagara Falls

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing