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“Location ok- sound and beds terrible”

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Four Points by Sheraton Niagara Falls
Ranked #12 of 50 Hotels in Niagara Falls
Certificate of Excellence
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Location ok- sound and beds terrible”
1 of 5 bubbles Reviewed October 24, 2012

Stayed at this hotel based on a groupon voucher and although it looks good and modern couldn't sleep for 5 minutes
I guess the fact I found bed terrible is a personal matter,too hard and pillows to small and soft.
However the noise level was terrible. Was on the 6th floor and you can hear every door closing in entire hotel it seemed. It was like they were slamming all night long. I didn't get 10 minutes sleep and for a night away it was terrible.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chad s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, November 2, 2012
Thank you for your feedback. Our staff work very hard to ensure that each of our guests have the best possible experience. We do have someone available 24 hours a day to deal with any issues you may have throughout your stay. We will use your feedback to help us continue to improve, and we do hope that you will visit us again and let us know how we are doing.
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650 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (211)
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English first
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed October 23, 2012 via mobile

This was a wonderful find. With a groupon deal, we decided to spend a bit of time at Niagara Falls. While this is a bit away from the touristy trap of the falls, and the neighborhood is odd, the hotel was great! Very modern rooms, incredible staff, and a beautiful view of the river mark this hotel. I would definitely recommend this hotel. You do definitely need a car to get to nearby attractions but everything was easy to find and well marked.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 70schick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, October 28, 2012
Thank you for giving us your feedback, great customer service is one of our top priorities. We do offer a complimentary trolley service that stops at a variety of different places. We hope when you are in the area again you decide to stay with us!
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Norwich, New York
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 23, 2012

I stayed here for a weekend, while out fishing in the Niagara River and woodcock hunting on Grand Island. Everything is convienent from this location, while only a few miles from the falls, it is a good place since it is just far enough away from the maddening crowds during tourist season. Contact Billy or Elizabeth at the Niagara Tourism Board for more help in getting around and seeing some of the things off the beaten path, especially if it revolves around the great fishing the area has to offer.

Room Tip: Convienently located right off Interstate 190, take the short cut of Buffalo Street right into Niaga...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank outdoorsmangeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review, October 28, 2012
We sincerely appreciate your feedback. Niagara Tourism is great for all your tourist needs when coming to Niagara Falls, NY. We certainly enjoyed the entire group that stayed with us that weekend! We hope to see you again!
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Toronto, Canada
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed October 17, 2012

we stayed at this hotel through points. just used it to sleep before hitting the outlets for shopping the next day.. if you believe in you get what you pay for this is a good hotel...rooms were faily decent and clean. parking was easily available...

Stayed September 2012, traveled with family
Helpful?
Thank SparksMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, Asst General Manager at Four Points by Sheraton Niagara Falls, responded to this review, October 27, 2012
Thank you for visiting us. In addition to our convenient location, we hope that on your next visit you will also take the opportunity to enjoy our other facilities including our full service waterfront restaurant, heated indoor pool and 24-hour fitness center. There is always plenty to do, whether you are joining us for a quick night out or a weekend getaway.
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pa
Level Contributor
89 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed October 15, 2012

Bought two nights through a Groupon at this hotel. If I didn't get free slot play, free wine and free appetizers with my deal, I'd be somewhat ticked off. This hotel is not near the falls- this was ok and something I knew in advance. It's only a few minutes drive to the falls. What I didn't know is that the main road to get to the falls is having construction work done and is only one way. I also didn't know that the neighborhood the hotel is located in is depressed, at best. It is close to the highway and seems like a fairly quiet neighborhood.

We upgraded to a river view room for an extra $35 a night. After reading reviews we guess this was the right thing to do and the view was quite pretty, though I'm not sure it was worth the extra $$, but then again, I have nothing to compare it to. The room itself was very small and shows its age- it was clean, though. The bathroom is small, with the sink on the outside and a door that swings out. I did get hit by it more than once.

The staff is very nice, helpful and professional. The restaurant on site is nice, but the menu is very limited. Our food was fairly good. The server was wonderful! We at at The Bakery the second night because we knew there wasn't anything else on the menu that would entice us.

Overall, if you want something a little quieter and don't mind being out of the way, you probably would be happy here. If you want something a little more in the mix with more local eating options, head closer to the falls.

Overall, just ok- nothing outstanding, but nothing deal-breaking, either.

Room Tip: Update to a river view and above the 7th floor.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank enternamehere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, Asst General Manager at Four Points by Sheraton Niagara Falls, responded to this review, October 27, 2012
Thank you for your feedback. We are gald that you took advantage of one of our many special packages that we offer throughout the year. On your next visit, please ask about the free shuttle service to all of the major Niagara Falls attractions, so that you can sit back and simply enjoy your visit!
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Fenton, Missouri
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 13, 2012

What a great experience! The hotel is a little off the beaten path compared to other hotels closer to the actual Falls, however this hotel is well worth the extra couple of miles. Modern new rooms, the restaurant is great and the customer service is number one. Also a nice view of the Niagara River. Can't say enough about the Customer Service, every staff member we came in contact with was polite, friendly and willing to help.

Room Tip: River View is nice!!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyGuest595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, Asst General Manager at Four Points by Sheraton Niagara Falls, responded to this review, October 27, 2012
Thanks for the great feedback! Making our guests happy is our number one job here at the Four Points, and we never get tired of hearing from everyone who visits us!
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NYS Capital Region
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed October 12, 2012

We went to this hotel on a business trip. It was in a better location than the ones near the falls on the American side, as that area is pretty seedy. This hotel is easy to get to from the highway, and is in a nicer part of town. It is only a few minutes’ drive to the falls, Canada, shopping, restaurants and the Seneca Casino. It had been recently become a Four Points by Sheraton, and has undergone a total renovation. It is nice, clean and inviting. The staff was very nice and for the most part, friendly. The rooms were nice sized, with the usual amenities. However, the shampoo, conditioner and shower gel were in dispensers in the tub/shower. There was only one very small bar of soap by the sink. The room I had was overlooking the Niagara River, and it was very scenic. My colleagues were not as lucky, being on the “city view” side, which is basically overlooking the parking lot. The rooms, however, were similar in size. The beds were extremely comfortable, and we all remarked how nice they were, irrespective of size (some had queens and others kings). The only problem we had with the rooms is that there are no drawers, other than the small ones in the desk or night stands. This is a real problem if you are staying more than overnight, as you will be basically living out of your luggage. There is also no built in closet. There is a wardrobe/closet which also holds the ironing board. However, with the ironing board in it, there really isn’t sufficient space to hang more than a couple of items. Even after removing the ironing board, there isn’t much space to hang things neatly. This is a real concern for more than a day or so visit. Aside from that,I would recommend this place.

Room Tip: Get a room with the view of the river, the higher the better.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thegormandizer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, Asst General Manager at Four Points by Sheraton Niagara Falls, responded to this review, October 27, 2012
Thank you for your suggestions. We are always looking for ways to make our guests more comfortable. We are glad that you enjoyed your stay, and hope to see you and your colleagues again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Niagara Falls

Property: Four Points by Sheraton Niagara Falls
Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304-4001
Phone Number:
Location: United States > New York > Niagara Falls
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Niagara Falls
#8 Romantic Hotel in Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Niagara Falls 3*
Number of rooms: 140
Official Description (provided by the hotel):
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 
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Also Known As:
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
4 Points By Sheraton Niagara Falls

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