Since we had only one day at Niagara Fall's we found Joels information online only the evening before. He was prompt to reply and and provided clear instructions on the booking process and followed up by phone to make sure we were comfortable with the tour content and format and the rendezvous location. Since we were with our 2 young children it was excellent having Joel since he sped us through some of the sights and gave us confidence to take the stroller onto the Maid of the Mist boat tour (which we might have otherwise missed out on) and saved us a lot of time figuring out where to go.
Joel himself was full of great information on the location and was very patient with during our bathroom stops and the need to accommodate snack breaks for the kids. He had a great sense of humor and we felt comfortable having him with us very quickly after meeting him.
I would highly recommend Joel especially if you don''t have much time in Niagara or want to get to know more about the geography, history and legends of the Fall's and have no hesitation in referring him to other travellers.
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