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“the falls are great, but not with this company!”

Gray Line Niagara Falls Sightseeing Tours
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: Recently named as the new Gray Line affiliates for Niagara Falls, New York, Ontario and Buffalo, NY. Formed in 1996, Gray Line Niagara Falls operates as a local full-service bi-national receptive tour, transportation and travel management organization. The company offers domestic-international sightseeing tours, airport transfers, wine tours, regional and interstate chartered bus and shuttle service, as well as concierge assistance.
Reviewed July 23, 2013

July 4 at 8.30 AM we met with Tim and start our journey.... the tour was supposed to finish at 2 PM, cause of the holiday may be 30-40 min later. but even our Tim was trying hard to stretch the time,(stopping at the souvenir place for 30 min, nobody asked, but i KNOW guides get paid from those places) we came back at 1PM.... why? oh, simply because we didn't do Tree sister islands.... why? cause HE DOESN't DO THIS WITH HIS GROUPS! really? we paid 400$ for the tour for 4 of us... triet to contact the company, and sure 4th of July nobody was in office, next day we left... its hard to fight company thru the phone... they know that we are from another state, so what will we do to them..... big mistake picking this company... i am very disappointed!

2  Thank margusea_zvezda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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"debbie's daredevils"
in 57 reviews
"great tour"
in 133 reviews
"canadian side"
in 191 reviews
"canadian tour"
in 43 reviews
"hour tour"
in 67 reviews
"great sense of humor"
in 25 reviews
"dropped off"
in 16 reviews
"highly recommend this tour"
in 34 reviews
"his knowledge"
in 25 reviews
"driver guide"
in 15 reviews
"skylon tower"
in 48 reviews
"floral clock"
in 17 reviews
"boat ride"
in 62 reviews
"new york"
in 40 reviews
"visitor center"
in 24 reviews
"both sides"
in 25 reviews
"goat island"
in 30 reviews
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2,552 - 2,556 of 2,667 reviews

Reviewed July 22, 2013

A tour guide makes less than minimum wage and depends on visitor kindness. Do not berate a guide for his tip sign because that is how they survive. If you can't afford to tip, don't do the trip.

Thank Loretta96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

Sam was funny, smart, and knew all of his facts. He made the trip ten times more enjoyable. It was full of laughs and knowledge.

Thank Earthyeyes38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

Right off the bat, our tour guide Timothy/Tim made us feel so welcome. It was so relaxing to let him do the driving and give us the history of Niagara Falls. We learn a lot about the area and he was always right there waiting for us when we had our stops. Our daughter who is 17 and another child who was about 6 were the only children on our tour. He took up time with the girls like a grandpa would do with his grandchildren. Such a sweet man! Our daughter made the comment, he made our tour extra special :)
The pricing for the tour is very reasonable and very worth it! Clean bus, Tim kept it nice and cool for us (in July). Just an all around wonderful time. Thanks Tim!!

Thank Miakodi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 19, 2013

Larry and I walked into the info centre not expecting to buy a tour.....until we talked to Tobie. She was very professional and definitely knew her stuff.

The tour was leaving in 15 min. And we didn't want to do any more driving so we bought the tour. It did NOT disappoint! We met Vinny and he was funny and made us feel like friends.

We had a situation with one of the guests and he handled it very professional.

I would give this outing a 10 out of 10.

Thank You

Visiting from Kelowna B.C. Canada.

Thank Larry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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