Booked with Viator for the day trip from NY to Niagra. They contract out or similar for the services. Main problem shuttle service very rude and lack of information. Dropped us at airport, handed us a waiver and boarding passes and sent us on our way. The tour operator in Buffalo was excellent - BEDORE tours - I would book Giuseppe direct and do my own flight and transfers. When we got back to airport there was a delay till some of the shuttles came to pick up tour party and then the man said to us remaining that our shuttle would be 2 mins - well an hour later waiting in car park he arrived - no apology and then we got dumped 10 blocks from out hotel to fend for ourselves. I have emailed and phoned viator and they simply said sorry hope to see you again. What BS. I have never had such shocking service in my live. I would NOT RECOMMEND VIATOR at all
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