Arrived to decent check-in process - very friendly front desk.
Found multiple long white hairs and small body hairs in our bed - which were NOT ours because we barely even got into it.
We called house keeping and they brought new linen over, which we had to replace ourselves!!!
Realizing they didn't bring the right size linen, we called down again and this time we are brought 2 loose sheets. The fitted sheet did not come.
We left it and managed.
Found boogers on duvet/blanket along with a small curly hair. WTF.
Though service was good and they tried to accommodate, we feel the room should have been cleaned correctly the first time.
Lamps VERY dusty and management needs to take cleanliness very seriously or they may lose the franchise rights. This place is new looking but poor housekeeping will lead to its demise.
Writing this while still in the dirty bed.
Will never stay here again.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel in Niagara Falls, New York Located just a few miles from Niagara Falls in Canada, guests of our Niagara Falls, NY hotel are sure to enjoy our premium amenities and close proximity to Niagara Falls International Airport (IAG) and to one of the greatest natural wonders in the world. There is no shortage of things to do in Niagara Falls, NY. Everything and everyone revolve around this breathtaking natural wonder that is just seven miles from our hotel in Niagara Falls. Here, you can ride the Maid of the Mist, visit the Aquarium of Niagara Falls, take the Journey Behind the Falls or travel the short distance to Canada and view Niagara Falls at its fullest glory. Other nearby attractions include Murphy's Orchard and Seneca Niagara Casino. Business travelers going to Niagara Falls, New York are sure to appreciate our top-of-the-line business amenities, which include an on-site conference room, computer access, free high-speed, wireless and wired Internet access along with courier, copy, mail and fax services. We encourage guests of our Niagara Falls, NY hotel to take advantage of our indoor pool and fitness center. Every morning, we serve a complimentary hot breakfast bar that features our signature cinnamon rolls. Make your reservation at our choice hotel in New York today to take advantage of our great Niagara Falls, NY hotel room deals and rates. ... more less
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- Also Known As:
- Holiday Inn Express And Suites Niagara Falls
- Holiday Inn Express & Suites Niagara Falls Hotel Niagara Falls
- Holiday Inn Express Niagara Falls