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“Excellent Customer Service”

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Courtyard by Marriott Newburgh Stewart Airport
Ranked #2 of 8 Hotels in Newburgh
Hazleton, Pennsylvania
Level Contributor
87 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Excellent Customer Service”
Reviewed July 24, 2012

My husband and I stayed at this hotel for one night after touring the area.
I agree with the reviews of the property itself. It is clean, modern and conveniently located off the interstate.
We stayed in July on a 90+ degree (and humid) day. The first room we were given was a handicapped room. It was right by the elevator. We did not like the location and the air conditioner did not work well. When we informed the front desk they immediately found us another room. We moved our bags and went out to eat. When we came back, this room was also not very cool. We decided to turn up the air conditioner and go to the bar for a drink. When we passed the front desk they asked us how the room was. We told them that it was not very cool but we would give it a chance while we had a drink. The gentleman at the desk said that he would check the room. He came back to us at the bar and said that he did not think the airconditioning was working well. He moved our bags to another room (that he already checked out) and bought us a drink. We felt that this was really going above and beyond to make our stay just right! The room we finally had was wonderful - spacious, modern, clean and cool!!
Again, excellent customer service!!

Room Tip: Do not choose a room by the elevator
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  • Stayed July 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
3 Thank PAM857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROCMarriott, General Manager at Courtyard by Marriott Newburgh Stewart Airport, responded to this review, July 27, 2012
Dear BobandBella: Thank you so much for your feeback regarding your recent stay. Unfortunately, you experienced a problem with air conditioning, however, it was so great to hear how wonderfully the staff handled the issue and responded efficiently. We definitely strive to deliver top notch service that Marriott is recognized for and I couldn't be more proud of my team for fulfilling that promise. We hope to see you again and we appeciate your comments. Thank you! - Kim Soria, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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169 reviews from our community

Traveler rating
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57
46
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
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English first
Metuchen, New Jersey
Level Contributor
95 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 17, 2012

My wife and I stayed her this past weekend for a friends party. We have stayed at other hotels in the area and this was the best of them. The hotel was renovated about a year ago. It was very clean. The staff was very friendly and helpful. We will be staying here on future trips to the Newburgh area..

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Brian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROCMarriott, General Manager at Courtyard by Marriott Newburgh Stewart Airport, responded to this review, July 27, 2012
Dear Brian E.: Thank you for your great comments about the hotel and service provided at our Courtyard. It's always great to hear and I know my team was excited to read your review as well! We look forward to seeing you next time your travels bring you back to Newburgh! Kim Soria, General Manager
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New Hampshire
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 16, 2012

I stayed at the Courtyard 7/13/2012-7/14/2012 on a trip "back home" to NY. I had never stayed there before, (usually opting to stay in Middletown NY instead). My plans involved staying somewhat closer to Newburgh, and therefore I decided to book the Courtyard instead.

NO COMPLAINTS AT ALL!! WILL RETURN AGAIN!!

The room was beautiful and had updated, modern decor. The bathroom was clean and everything was in great working order. Front desk personnel were friendly and efficient.

Beautiful, clean room. Great price. Will definitely return.

  • Stayed July 2012, traveled with family
    • Cleanliness
Helpful?
2 Thank carriern428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROCMarriott, General Manager at Courtyard by Marriott Newburgh Stewart Airport, responded to this review, July 27, 2012
Dear Carriern428: It was a great pleasure reading your review. Thank you for your feedback, I was happy to hear you enjoyed your stay and our team provided excellent service. We strive to do our very best and it's always very exciting to see our hard work be rewarded with such great comments! We look forward to seeing you again soon! Kim Soria, General Manager
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Buffalo, New York
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 9, 2012

We stayed here for our nephew's graduation. It's in a good location, accessible to major highways & lots of shopping. I feel it's a little overpriced but most places in the area are.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HardToPlease72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 1, 2012

I stayed here while driving alone from Boston to central Virginia. Great, friendly staff, an attractive and very clean room, good location, and I was relieved to find a real cafe downstairs so that I could get dinner (good sandwich!) and a glass of wine without leaving the the hotel. I'll definitely stay here again!

Stayed July 2012, traveled solo
Helpful?
1 Thank JMooreColl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROCMarriott, General Manager at Courtyard by Marriott Newburgh Stewart Airport, responded to this review, July 27, 2012
Dear JMoorecoll: What a great review! Thank you for your feeback regarding your stay. We've recently transitioned into the new Courtyard Bistro so I was happy to hear the food and service was very good! It's definitly a great amenitiy for the hotel, especially if you're looking to "stay-in" and have a relaxing evening. We look forward to seeing you next time! Kim Soria, General Manager.
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new jersey
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 29, 2012

Went to this hotel overnight for a baseball tournament, the location is easy to find and near the stores, within 5 minutes driving.

Hotel serves breakfast and starbucks on premises, that is a plus! (not included on price).

Staff is always available and ready to help

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelinghappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 5, 2012

This is one of the nicest Courtyard by Marriott hotels we've visited in a while. We had stayed here a few years ago and were pleasantly surprised by the complete makeover of the lobby and rooms. Color schemes are fresh and modern and they added "the Bistro" which included free fresh popcorn in the evening, and nice food options if you don't want to venture out for breakfast or dinner. (In addition to some refrigerated and boxed selections in the area near the front desk).

Our room was clean and comfortable including a good size fridge. Beds were comfortable, providing a good night's sleep. Bathroom products were from Paul Mitchell - a nice touch. Ample parking, a small gym and pool (which we didn't try out).

One thing - as in most other Courtyard by Marriotts we've visited - no in-room safe, which should be included with any hotel that has wifi...

Overall - we recommend this hotel highly, and most of all, its terrific staff that repeatedly stood out for going the extra mile to ensure that guests are well taken care of.

This is not the closest hotel to all the activities of the Hudson Valley, but definitely one of the best options around. We look forward to returning soon.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank velocitytime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Newburgh Stewart Airport

Property: Courtyard by Marriott Newburgh Stewart Airport
Address: 4 Governor Drive, Newburgh, NY 12550
Phone Number:
Location: United States > New York > Newburgh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Newburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Newburgh Stewart Airport 3*
Number of rooms: 78
Official Description (provided by the hotel):
Enjoy modern conveniences and a great location at Courtyard by Marriott Newburgh Stewart Airport. Our hotel in Newburgh, New York offers easy access to the top attractions in the area, including West Point Military Academy and Woodbury Commons Premium Outlets. We also provide you with comfortable and spacious guest rooms to relax in after a full day in New York. Accommodations feature free Wi-Fi and plush bedding. Our public spaces highlight The Bistro restaurant serving breakfast, dinner, Starbucks coffee and cocktails as well as a pool and fitness center. ... more   less 
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Also Known As:
Courtyard By Marriott Newburgh Stewart Airport Hotel Newburgh
Newburgh Courtyard
Newburgh Marriott

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