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“very nice staff”

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Super 8 Newburgh - West Point Stewart Intl Airport
Ranked #4 of 8 Hotels in Newburgh
Reviewed December 4, 2011

after a very long day with 4 children we were grateful to be able to sleep and relax, The bfast was good, with 4 children under 4 we had to make a few trips back and forth but everything was clean and full.

  • Stayed: November 2011, traveled with family
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Thank PurrRaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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567 - 573 of 615 reviews

Reviewed December 3, 2011

First "red flag", i arrived for my 2 week check-in and they couldnt find my reservation. In order for me to stay there i had to agree for them to charge my credit card (paying twice) until i proved the 2wk reservation thru hotwire. once i proved it, they would not refund the money back to my card until hotwire sent them their money.

Second "red flag", was when the toilet was not working. i had asked them on four different occasions to fix it. i spoke with the manager and she did not care about the quality of the rooms nor the customer service, she was extrememly UNPROFESSIONAL. i was forced to call headquarters and it eventually got fixed.

Third "red flag", i found a bed bug crawling on my pillow! i gave it to the manager (still alive) in a ziploc bag. She put me in another room and said they will take care of it. the following day she denied it was a bed bug and said " maintainance and housing keeping confirmed it". i said they are not professional exterminators. i personally looked online at pictures of bed bugs and it was an exact match. once again i had to call headquarters and made another complaint.

It was especially frustrating knowing i couldnt leave and being stuck their for 2 weeks.

I DO NOT RECOMMEND ANYONE TO STAY THERE. IT WAS HORRIBLE AND NOT TO MENTION THE EXTENT I HAD TO GO THROUGH TO MAKE SURE I DID NOT BRING ANY BED BUGS BACK TO MY HOME.

  • Stayed: November 2011, traveled with family
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2  Thank r g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2011

Stayed for one night. Clean, quiet nice surroundings. Pleasant environment. Super8 really gives quite a value. Similar standard room as Choice hotels, Days Inn , HOJO La Quinta etc, but at $57 with discount for king bed with refrigerator WIFI and breakfast was up to 1/2 the price of these . Its a bargain!!. Ok Its not a Marriot or a Hampton with spacious lobbyt but for 1 or a couple of nights its 1/3 of the price for a comfortable room to sleep in- Its a no brainer to stay here

The staff is friendly and courteous. Special kudos and a shout out to Bill at the desk on the evening shift with his non-stop smile. If you stop in and are greeted by Bill, be sure to ask him to share his adventures and love of the once famous Catszkill resorts like the Concord and Nevele. You'll enjoy the talk and his passion like i did.

Bottom line - the Super8 Newburgh is a great place to stay

  • Stayed: November 2011, traveled with family
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Thank alanpsych1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2011

Got a good nights sleep with no challenges. Good value, clean room.
Perfect for me

  • Stayed: November 2011
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Thank Tkmellc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2011

The motel has clean comfortable rooms. The customer service is outstanding. Tiffany, Tina, Sandra, and Cheryl bent over backwards to help me out with rates, breakfast, accommodations, etc... For a stopover motel, it was a great experience.

  • Stayed: November 2011, traveled on business
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Thank Eric G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2011

We stayed overnight for the West Point game. We booked 3 rooms, all a king, no smoking.
Front desk staff very accomodating and friendly and HELPFUL>>(allowed early check in due to unexpected circumstances) which helped us out very much...thank you.
Room was spotless, bed very very comfortable and the continental breakfast was sufficeint. We got a great rate and had great accomodations. We all agree we will stay here again for the game next year.
No odors, clean, Fall decorations added a nice touch.
The only thing that I wasn't thrilled about but hey was that the water seemed a bit discolored even after running for a while, BUT I am sure due to all the recent flooding and things, it'll be resolved....Thanks for a great stay. Close to many places to eat, Denny's right in front of this hotel.

  • Stayed: October 2011, traveled with friends
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Thank 3lilindians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2011

We came out to Middletown Fair Speedway for the Eastern States weekend. I searched many hotels reading reviews,etc and this one seemed to be the best in the area for the money we wanted to spend.Everything went well until Sunday when we left around 1030 and returned that night around 630 only to find room hadnt been serviced,I went to desk to at least get towels which was only able to get 2 bath towels and hand towels(no wash cloths).Next morning when we checked out, it was brought up again. Only an apolgy!I will think twice before staying at Super 8! Also room had a strange odor upon entering it.

  • Stayed: October 2011, traveled as a couple
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2  Thank buickman55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Newburgh - West Point Stewart Intl Airport

Address: 1287 Route 300, I-84 Exit 7S, Newburgh, NY 12550-2957
Phone Number:
Location: United States > New York > Newburgh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #4 of 8 Hotels in Newburgh
Price Range: $72 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Newburgh - West Point Stewart Intl Airport 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Super 8 Newburgh Hotel Newburgh
Newburgh Super Eight
Newburgh Super 8
Super Eight Newburgh

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