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“Not very clean”

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Ramada Newburgh/West Point
Ranked #5 of 8 Hotels in Newburgh
Lake George
1 review
“Not very clean”
2 of 5 bubbles Reviewed November 7, 2013

Run down is one thing. Even an older hotel can be kept clean. It looks like they tried to update the furniture. But there was gross wall paper on the walls, a slight odor and the room just didn't look like iit had been cleaned well but rather "spot cleaned". It made me wonder if the towels and sheets had even been washed

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review, November 8, 2013
Hello Sarah K,

Thank you for taking your time to write a review about our hotel. We really apologize for any inconvenience you had during your stay.

We do apologize for an unclean guest room, since it is not in our policy to leave guest rooms unclean and unfinished. Although many times as a manager and hotel team we are unable to notice these issues where our important guests are able to help us. We will pay closer attention to all of these items and continuously strive for improvement.

The sheets and linen is not part of the hotel's quality assurance and the housekeepers have been informed strictly about their cleaning behavior and the lack of attention during laundry hours where the linen is inspected.

Please excuse us this time as we are doing our best everyday to provide excellent service for our guests. We will definitely improve our mistakes and make sure they are not repeated in the future any more. We hope to see you again at our hotel soon. We appreciate your comments. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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779 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Lakeside
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 1, 2013

Positives: the person at desk told us about Italian restaurant nearby...Cosimos...was excellent. The breakfast in the morning saved us time and money and even had choice of hot items..like eggs and sausage!
Beds were very comfortable!! Slept well!
Negatives: While we were in no smoking room, we could smell smoke in hallways and sometimes even when in bathroom could smell smoke from outside. Could hear sounds from outside in hallway and even from room next door at times. But all in all was a respectable stay.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank flygirl15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimmy g, General Manager at Ramada Newburgh/West Point, responded to this review, November 2, 2013
Hello flygirl15,

Thank you for taking the time to review our hotel. It’s a pleasure to hear you had a positive experience during your stay. On the other hand, we really apologize for any inconvenient you had during your stay.

I am glad to hear that you have enjoyed our continental breakfast in the morning. We pride ourselves in making our guests feel welcome and comfortable during their stay.

The guest who was staying with us previous to your arrival caused the scent in the hallways. I have spoken with the guest and informed them about the serious issue and how it is affect everyone’s health. There is a penalty given to the smoker and it is clearly stated in our policy that such activity is prohibited by hotel standards. Moreover, we have installed an air fresher to all hallways and lobbies to keep the environment to be fresh and up to the guest’s health.

I want to thank you again for your nice words and comments because it makes us feel we are doing our job right. Also, I want to apologize for the other issues you had as they will not be repeated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Newburgh/West Point

Property: Ramada Newburgh/West Point
Address: 1289 Route 300, Newburgh, NY 12550-2957
Phone Number:
Location: United States > New York > Newburgh
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Newburgh
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ramada Newburgh/West Point 2*
Number of rooms: 157
Reservation Options:
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Also Known As:
Ramada Newburgh/West Point Hotel Newburgh
Ramada West Point
Newburgh Ramada

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