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Econo Lodge Near Stewart International Airport
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Reviews (95)
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Reviewed November 1, 2012

We lost power during Hurricane Sandy and just wanted to end up somewhere with a clean room and bathroom where we can rest and shower. We couldn't find any other hotels with available rooms, so even though it was a bit of a drive, we decided to go to this Econolodge. Man, I've been in some porta potties that felt cleaner than this one. The front desk clerk was friendly, but right off the bat, we should've known that this place was no good from the woman who looked like a hooker stumbling in with a man who looked like a drug addict. The room was gross- there were stains on the walls and on the ceiling. The room smelt like mold and cigarette smoke even though our room was non-smoking. The desk chair in the room was stained and ripped and we found dog hairs and cigarette burn holes on the blanket. It was very noisy and i hardly slept because i could hear everything through the thin walls. I have stayed in many hotels throughout various states but have never seen one so disgusting. I know you get what you paid for, but this place isn't worth staying even if it was for free! DO NOT GO HERE!!!

  • Stayed: October 2012
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3  Thank RoamingTraveler38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmny132, Management at Econo Lodge Near Stewart International Airport, responded to this reviewResponded May 13, 2013

It sounds like we really got off the wrong foot with you. I'm sorry you didn't have a better experience staying with us. Our hotel abide by strict standards of hygiene, and your comments about mold is alarming. We investigate allegations of mold very seriously, and I assure you that we do frequently inspect and make sure that our rooms are free of mold. Thank you for your feedback—your thoughts will help us keep on doing better.

Take care,
Pratibha Tamakuwala, (Management}

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

See title Terrible room. In dire need of upgrade. Roaches on the ceiling. Smells of old cigarette smoke. I would not recommend this room for anyone. This building should be condemned. Honestly this listing should be removed from hotelchoice

  • Stayed: October 2012
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5  Thank ce11ar_door77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmny132, Management at Econo Lodge Near Stewart International Airport, responded to this reviewResponded May 13, 2013

I'm sorry your stay didn't go so well. We strive to provide comfortable rooms for our guests, and I apologize if we fell short. Did you mention your dissatisfaction with our manager during your visit? Our guests' comfort is incredibly important to us, and we'd have loved the opportunity to make things right with you. In the future, please let us know if we could have helped you make your stay better. I appreciate your feedback. We'll do better next time.

Warm regards,
Pratibha Tamakuwala,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

We were directed to the Econolodge, New Windsor, NY by Choice Hotels toll-free number, which we had called to inquire as to room availability near West Point. We made the mistake of guaranteeing the reservation for late arrival, or we would not have stayed once we saw the room.

There were a number of apparent drug-dealers and a sporting lady at the side entrance where we were told to park - we ran that gauntlet (cigarette butts and trash litter the side of the building), to find our room with the ceiling in a state of near-collapse, the lock on the sliding glass door is non-functional, a worn out, pathetic drape with cigarette burns covered the couch. The desk chair has a loose drape over it to cover the stains on the seat pad. The air conditioner works intermittently. The carpet in the room was worn and dirty, as is the hallway carpet.

Shocked, but too tired from a day's drive to put up with hostilities from the management, we stayed. Only just now, too late, we read on-line reviews of previous guests having gotten bedbugs here !

On arising after a fitful night, at 6:30AM I ventured into the hallway to be accosted by a pajama-clad cigarette-smoking female asking me for money to operate the vending machine. At checkout the manager displayed utter indifference. I've rarely been in a place this bad since traveling in third-world rural areas.

  • Stayed: September 2012, traveled as a couple
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3  Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2012 via mobile

We requested a ground floor room and were assigned 2nd floor with no elevator. We took a double bed room to avoid the stairs. The room was very rundown with holes in the wall paper, mildew in the bathroom, and hair on the floor. The bedspreads were stained.
Avoid.

  • Stayed: July 2012
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3  Thank r t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmny132, Front Office Manager at Econo Lodge Near Stewart International Airport, responded to this reviewResponded July 22, 2014

Dear Burkburnett,

Thank you for taking the time to share your experience on Trip-Advisor.

My sincerest apologies for your inconvenience due to the noise disturbances you experienced in the hallway. We take great pride in keeping our rooms warm, clean, and welcoming, and it's disappointing to learn that this wasn't the case in your experience. I will be rigorously checking in on my team to ensure that we're keeping up our high standards. After all, we've been around for a while, and our dedication to quality is what's made us stand out.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Pratibha Tamakuwala
Front Office Manager
Econo Lodge near Stewart International Airport
(845)561-6620

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Reviewed June 26, 2012

Pros-Fair prices. Decent service. Clean rooms. Very polite front desk. Cons-1microwave for whole motel. Have to walk downstairs getting in line to use it. House cleaning not very polite if you're here more than a day

  • Stayed: June 2012
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Thank jrod2269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gmny132, Front Office Manager at Econo Lodge Near Stewart International Airport, responded to this reviewResponded July 24, 2014

Dear Jrod2269,

Thank you for taking the time to write a feedback from your most recent stay on Trip Advisor.

We are so glad, you enjoyed your overall stay!! We very much appreciate and value your feedback as, "comfortable, clean and good rest".

Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Pratibha Tamakuwala
Econo Lodge near Stewart International Airport
(845)561-6620

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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