part of this review should be Excellent -- the other part should be "Terrible."
I've stayed here twice now -- and I've also stayed at the local Marriott maybe 10 times. I was hopeful the Radisson would be my new "home" base in New Roc, but after this trip, I will never go back.
I called and asked for an eary check-in after arriving on a red eye from Arizona. The desk manager was wonderful and gave me a room at 7am -- and didn't charge me - even though I offered to pay a business class rate upgrade (he said he would do that, but he didn't have a free business class room).
I arrived, rested, and was happy. But then I couldn't get on the internet. I wrote it off and went on my family visit (a funeral) and came back at the end of a long day hoping for a glass of wine in the restaurant so I could catch up on some overdue work. The internet still didn't work. I went to the desk with my laptop, thinking maybe I had a computer glitch. They said they had other complaints, so they would call the internet company. Meanwhile, the small table I was using in the bar was wobbly, so much so it tipped the glasses off. breaking them. It was a mess. The bartender was great - she set me at another table, got me a fresh glass of wine. I felt caref for,
But still, the internet didn't work. Now I was getting desperate.
I was on a deadline for work, so the bartender took me to the business center. Even there, the internet didn't work. I asked again at the desk about the internet and said I might have to leave. Then, amazingly, the hotel manager (Colby?) gave me her desk and computer to use. This was great for a while, but I realized I needed to download some data to my laptop and couldn't connect without internet. I was stuck - again.
I was tired, frustrated, and hearing my boss in my mind say, "why didn't you just go to the marriott?"
So, more than an hour into this, I told them I would have to check out and get this work done.
When I came to check out, the desk clerk said I would now get a 20% discount on my room night--- I would have to pay 80% of the fee for the room, despite checking out because there was no internet!
At least at Marriott, they empower their employees to be able to solve problems. At Radisson, the employees tried their best, but when it failed, they couldn't make it better.
Stay away from Radisson if you need to get things done. It's sad. I was so hopeful this would be my local hotel for visiting my Aunt.
- Official Description (provided by the hotel):
- The Radisson Hotel, locally owned and operated for over 38 years has been chosen "Renovation of the Year 2012" & "Renovation of the Year 2011" by Carlson Rezidor Hotels. Awarded EXCELLENCE AWARD FOR 2012 by Trip Advisor. Ranked #1 Trip Advisor since April 21, 2012 for New Rochelle. Our hotel has 129 newly renovated guest rooms. Our hotel is non-smoking. We offer complimentary wifi, refrigerators in every room, hairdryer, iron/ironing board, Sleep Number beds; as well as some traditional mattresses are available upon request.Located on the Long Island Sound, Radisson New Rochelle is less than 15 miles from the bustle of New York City; as well as 12 miles to Connecticut. We are the perfect destination for the corporate or leisure traveler. We also enjoy being located near the Metro North station just a short walk from our hotel (3 blocks)to visit NYC or Yankee Stadium.The New Rochelle station also offers Amtrak service to NYC, Washington DC, Baltimore, Boston and numerous stops along the way each day.We are easily accessible to I-95 off exit 16 ; as well as Yonkers, The Bronx, White Plains, Mt. Vernon, Larchmont, Mamaroneck, Pelham, the White Stone Bridge are nearby; as well as JFK and LaGuardia airports - taxi service or shuttle service is available, please call hotel for information. Radisson New Rochelle is Within walking distance of a 1.2 million square foot entertainment/retail/residential complex. Consisting of Regal 18 & IMAX, bowling, restaurants, arcades, etc. The Empire City Casino at Yonkers Raceway and numerous beach clubs are nearby; as well as Bronx Zoo and Botanical Gardens. Numerous colleges are nearby such as Iona, Monroe College, Fordham University, College of New Rochelle, and Einstein.Radisson New Rochelle offers 129 newly renovated guest rooms, with complimentary high speed internet, refrigerators in every room, iron/ironing boards, hairdryers, single cup coffee makers in every room, data ports, and complimentary parking; some rooms offer an electronic safe. ... more less
- Reservation Options:
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- Also Known As:
- Radisson New Rochelle