We booked this hotel for the first time , we were coming to New York for a family party . I had spoken to Kelly upon booking and she was fabulous, she made sure we were well taken care of . The breakfast is decent , not too many options but it's plenty to start your day with . We overall enjoyed our stay. The rooms were very nice and new and the bed was super comfortable , I felt like I was at home with the full kitchen... Very handy when you are travelling with 2 small children . My youngest daughter who is 2 1/2 is very allergic to peanuts and on a daily I am very careful of what she eats , and in the hotel eating area there are signs that if you have any allergies please let them know . So I was shocked when we were checking out that a staff member at the front counter would hand my kids an Easter egg filled with candies/chocolates without asking me first . I asked her what was inside and she told me little chocolate eggs . I was signing check out papers and the kids ran off with their dad to load the car with our belongings ... Just 2 minutes later I come out to see my 2 year old playing with the egg in her car seat, she takes a bite of one and I take it from her to check it and realized it was peanut butter filled eggs !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! To save all the details, she was choking and vomiting and couldn't breathe so I had to give her her epi pen and rush her to the emergency room , where she was taken in right away and given an IV :( and drugs to open airways and spend 5 hours to flush it out of her system threw IV fluids :((((((((( I've been trying everyday to get a hold of the manager and after leaving 3 messages and calling everyday she called me back on the Friday april25th, and told me she would call me on the Monday , I have yet to hear from anyone !!!!!!!!! I called back yesterday and left another message for Danielle , and am still waiting !!!!! This is a very serious matter, my child could have died if it weren't for the epi pen.... And emergency room near by..... I hope that a big hotel chain like this is aware of the seriousness of this , and that peanut products should NEVER be handed out to children without a label or warning ...... We had to come out of pocket 200$$$ for the meds she needed once released from hospital so I am hoping that the hotel has compassion and will compensate for our misfortune !!!!! We had a 9 hour drive ahead of us after that ordeal , so I was pretty stressed out to say the least !!! Hope to hear from Management ASAP! Thank you ! Mel from Toronto !
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- Also Known As:
- Residence Inn New Rochelle Hotel New Rochelle
- New Rochelle Residence Inn