We booked 4 rooms for a business trip, we each put the rooms on our own credit card, the trip was canceled a week in advance, but for some reason my card was charged $230 for a "no show" fee. When I called to try to correct the mistake the women who answered had a serious attitude and told me I was a "no show". I explained that we had booked 4 rooms, and I was a part of a group, I explained that the rooms were canceled over a week in advance. I was told a manager would have to get back to me. After several calls and 3 weeks later, I have yet to speak to "the manager" who can fix this issue. Maybe this review will get your attention, maybe not, either way, don't give them your card number unless you want unauthorized charges.
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- Also Known As:
- Residence Inn New Rochelle Hotel New Rochelle
- New Rochelle Residence Inn