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“Average Residence Inn, Great Location.”

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Residence Inn New Rochelle
Ranked #2 of 2 Hotels in New Rochelle
Nashville, Tennessee
Level Contributor
71 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Average Residence Inn, Great Location.”
Reviewed September 21, 2012

I stayed at the property for a wedding in the area. The front desk staff was courteous but as for others, not so much. The room was an average Residence Inn room. There was a decent amount of noise during the day at at night with guests slamming doors, kids running in the hallway, etc. The walls were also pretty thin. I could hear the phone conversation of the guest in the next room.

The options at (the free) breakfast were about average for a Residence Inn. Unfortunately the staff never had everything ready at the posted opening time.

The hotel's strong point is its location. It is in the heart of New Rochelle--in downtown adjacent to New Roc City and close to the train.

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank irishbrahmin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, General Manager at Residence Inn New Rochelle, responded to this review, September 26, 2012
Thank for taking the time to write a review and for your comments on your current stay here at the Residence Inn- New Rochelle. Everyday we strive to exceed our guest’s expectations and welcome our guest’s feedback. We hope you come back to visit us again in the future!
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222 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
Bayside, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 24, 2012

Nice hotel and beautiful room. The mattress was terrible. It gave no support and woke up with a sore back. Marriot has many different types of mattress. Why they are using this poor foam mattress is beyond my logic. One can only contact corporate Marriot via e mail. No phone number. The hotel just offered a token adjustment. This would be my last resort.

  • Stayed August 2012, traveled with friends
    • Value
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Helpful?
1 Thank Bayman295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Worth, Florida
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 21, 2012

We just returned from a wonderful weekend at this hotel. The staff is outstanding and tried very hard to be helpful. Breakfast is a cut above your standard included hotel breakfast. The rooms have flat panel TV's, the beds comfortable. However the furniture is somewhat warn. Location is terrific. A five minute walk to the train station that takes you into NY city in about 35 minutes. We were very pleased that we stayed at this hotel while attending a wonderful wedding a few miles away.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Lorna14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, General Manager at Residence Inn New Rochelle, responded to this review, September 5, 2012
Thank you for taking the time to write such a lovely review about your recent stay here at the Residence Inn by Marriott New Rochelle. Our staff strives every day to exceed our guest’s expectations; it was our pleasure to serve you during your stay. We hope that you choose to stay with us again in the future!
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Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 29, 2012

I expected better from the Residence Inn. Customer service was good. Breakfast was good. But, when I arrived in my suite, I noticed the couch was filthy. It had marks all over it. The kitchen floor had some kind of water stain on it. The heater in the bathroom was stained, dirty and rusty. I paid $200 for the suite. I expected that the furniture and floors would be neat and clean. I have seen better at a
Super 8.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kristy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, General Manager at Residence Inn New Rochelle, responded to this review, September 5, 2012
Thank you for taking the time to write a review about your recent stay. I am happy to announce that in 2013 our guest’s rooms will be undergoing a renovation. I do hope that you will visit us again in the future and give us the opportunity to exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Dennis, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 28, 2012

Staff was most helpful with our needs. We had to reserve, as we began our stay, for a 2 bedrooom suite the last 3 nights. We had people coming for a service. The move was effortless and everyone was accomodating. The breakfast service was pleasant and plentiful. The light evening meals Mon-Thurs were satisfying. Its location is excellent for getting in and out of city and underground garage parking was safe and easily available. Our requests for special unexpected needs (shower seat, baking pans) were immediately addressed. The personal attention of the staff, particularly Chrystal, inquiring how they were doing was welcomed.

  • Stayed June 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Peggy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 21, 2012

A weekend wedding had us looking to this hotel for an overnite stay. It was in a good location as other family and wedding guests were nearby and close to the city where the wedding was to be held. Its also close to places to eat and a movie theatre. I must say the local police department being close by gave us comfort too.
We were in a car with a carry on and were concerned about fitting in the parking garage, but the staff directed us to the lower level where delivery trucks parked and we were fine. Parking was an extra expense to an already expensive room so I hoped the room would be charming. I was not disappointed by the Inn..From the free coffee bar at the elevator to the security that started from the elevator as you had to swipe a room key to go up.The door opened to a lobby like foyer with chairs and couches that made a family gathering later in the day very comfortable. Every staff member we came across said "Hello". .which was nice. The studio with kitchen had high ceilings and big windows giving lots of natural light. It was comfortable, clean and had a great mattress for a good night sleep. Everytime we passed the front desk a plate of yummy cookies greeted us. We did not take advantage of the breakfast offered. ..but did check out the room and was loving the view of the city...and the tasty morning coffee..

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank randidemberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 19, 2012

Great Hotel close to highways and train station to New York City. Great location. Stop and Shop full hgrocery store right around the corner. Many restaurants in the neighberhood...Nice breakfast on the 10th floor. great roof top pool.....great stay....

Room Tip: Hotel rooms are a bit dated
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grosseile2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn New Rochelle

Property: Residence Inn New Rochelle
Address: 35 Lecount Pl, New Rochelle, NY 10801-6408
Phone Number:
Location: United States > New York > Westchester County > New Rochelle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in New Rochelle
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn New Rochelle 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Residence Inn New Rochelle Hotel New Rochelle
New Rochelle Residence Inn

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