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“Lack of Customer Service”
Review of Don Coqui - CLOSED

Don Coqui
Price range: $0 - $55
Cuisines: Puerto Rican
Dining options: Breakfast, Dinner, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Dinner, Late Night, Reservations
Reviewed October 6, 2012

I recommended some friends for dinner party to this establishment, they called to confirm a reservation for their party and was told everything was confirmed via telephone. When they called back to add additional people to the party, they informed my friend that they had a reservaiton for 5:00PM and not 8:00PM as they had confirmed and because they didnt find an email confirmation which was never told they would receive they refuse to rectify the situation and simply said you can walk-in with your party and wait to be seated. When i called Don Coqui to speak to manager, I was transfered to Kerrie Scott who refer herself as the Office Manager. She was so unprofessional, lack management skills she actually keep saying without a email confirmatio there is nothing I can do, we get lots of reservations and we can not keep track of all of them without a confirmation. I explained to her the young lady who the reservation did not take my friends email or even mentioned such. I also tried calling the Manager Joseph Dejesus and he was even worst than her, he tried to say he treats all his customers the same then when on saying he was busy and could not help me at this time. A manager would try and rectify the situation to keep the customer happy and have future references.. it is obviouse they don't really care... In my opinion looks like they play this game so when people arrive they can pursuade them to buy a bottle... not a professional way to run a business.

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Thank Alski C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (119)
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85 - 89 of 119 reviews

Reviewed October 5, 2012

Excellent service, delicious food and polite employees.
A Win/Win situation........
Love this place!

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Thank LisaMiche19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2012

I've been here several times and The food is always delicious! The drinks are ok and overpriced. And there's a catch to happy hour. Apparently you need to order direct from the over crowded bar and can not be sitting in the lounge right next to the bar or at a table ordering food during happy hour. The drinks are priced as if it were located in Manhattan (where most drinks are over priced) If you're just going for good Puerto Rican food though, you can't get much better than Don Coqui.

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Thank Laprincessa622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

Very good food and such a pleasant staff. The portions could last us the entire week, they're huge!!!!!!!!!!!!! Great value for the price. Food is very tasty and the drinks are perfect! Look forward to returning.

Thank LadyElle_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2012

This restaurant benefits from the former McMenamin's legacy of excellent building infrastructure. Although it is LOUD when filled with customers - hard for a conversation - it is best known for a party place.

Thank riggingdiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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