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“Staff are not up to the task”

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Americas Best Value Inn - New Paltz
Ranked #3 of 5 Hotels in New Paltz
New York, NY
Level Contributor
60 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Staff are not up to the task”
Reviewed October 24, 2012

Here are the pros and cons of this motel. You can decide if any are important to you:

PROS
The room and halls looked clean (the building is new-ish)
There's a pool table in the lobby and a nice convivial scene.

CONS
The room smelled like cigarette smoke
When we tried to call the front desk, our phone didn't work
Though the staff were nice enough, they were all young and inexperienced. There was a guest pounding continuously on her room door and yelling at four on the morning. It took staff thirty minutes to handle the problem. The police had to come and deal with it.

Short version: At the Super 8, you are paying for a bed in a room and (probably) one 19-year-old in charge of your security all night.

Room Tip: We stayed in a room on the highway side of the hotel and didn't hear any traffic noise.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kurt12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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331 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
SweetTpie10s
Level Contributor
51 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 21, 2012

Decided last minute to head to New Paltz for a great weather weekend in October with my boyfriend..There really were not many hotels to choose from..All of the bed and breakfasts were booked and we didnt want to pay a fortune for Mohonk Mountain House..I had fairly low expectations for this hotel and I would say I wasnt disappointed nor was I impressed.
The hotel was clean but there was nothing else great about it. Mattress was super uncomfortable. Couldnt control the temperature in the room. Too hot, then too cold..etc.. , Pillows very uncomfortable (but I guess I could have asked for more).. My boyfriend didnt seem to have a problem with a bed or the pillows so I guess everyone has different opinions..
This hotel served it's purpose but for $150 a night including tax I would have liked a little more.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SweetTpie10s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MONTGOMERY
1 review
Reviewed October 19, 2012

I was looking for reservations close to the headless horseman ranch a few miles away. I had called about 4 other hotels and 4 other bed and breakfasts. You expect to pay a bit more for the personal service of a B&B, which were all at about $200 per night. Yet all the hotels were nearly just as high! I just couldn't bring myself to pay that much for a hotel at that price. If any rooms were available at any of the B&B's I may have taken one. Good thing I looked around. Not only was I surprised to find an available room at the Super 8, they were half the price of everything else!! The rooms were clean, staff courteous and the continental breakfast had a lot more than just muffins. Highly recommended!!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank WILLIAM S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn - New Paltz

Property: Americas Best Value Inn - New Paltz
Address: 7 Terwilliger Ln, New Paltz, NY 12561-1619
Phone Number:
Location: United States > New York > New Paltz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in New Paltz
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn - New Paltz 2*
Number of rooms: 69
Official Description (provided by the hotel):
Americas Best Value Inn-New Paltz offers the most value for your money when staying for business, pleasure, or just passing through. We offer clean spacious rooms, a 24-hour front desk, free deluxe continental breakfast, and free Wi-Fi throughout the property. All guest rooms include microwaves, mini-fridges, hairdryers, 32 inch flat panel cable TV, HBO, ESPN, and alarm clock radios. Americas Best Value Inn New Paltz is your best choice within the southeast region of New York. We offer ideal accommodations and location whether you are in town for hiking, sightseeing, annual festivals, or simply passing through on your way to Albany or New York City. At Americas Best Value Inn New Paltz our goal is to provide our guests a great experience, not just a place to stay. At Americas Best Value Inn New Paltz, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more   less 
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Also Known As:
Super 8 Motel New Paltz Hotel New Paltz
Super 8 New Paltz
Super Eight New Paltz
New Paltz Super 8
New Paltz Super Eight

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