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“Legacy Lost, Unfortunately”
Review of Pillars Restaurant - CLOSED

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Pillars Restaurant
Price range: $0 - $30
Cuisines: American
Dining options: Dinner, Breakfast, Reservations
Restaurant details
Dining options: Dinner, Breakfast, Reservations
Albany, New York
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Legacy Lost, Unfortunately”
Reviewed April 8, 2013

Well, it is sad indeed, but The Pillars, once a country destination for Berkshirites and Yorkers who flocked a few extra miles to this quaint carriage-house, a place where the richly experienced owners always delivered excellence, has morphed into an oasis of lost priorities. Not so long ago, a short-notice reservation here would have required the best of luck; the owners were minor celebrities in this area, having earned a reputation for fine Continental dining lovingly built with the many hours of demanding sacrifice which only a certain few who attempt ever grasp. Nowadays, the current ownership (changed hands a few years ago) has trimmed down the menu to a page of standards, and offers separately a three-course prix-fixe limited menu, which is marketed as a bargain feature; it is notable that the former chef would never have found such a scheme necessary. Curiously, such universal menu offerings as a simple whole filet mignon, strip steak, or chicken breast, are glaringly absent. On a recent visit, our foursome found little to like about our entrees. The cocktails and service staff were very nice, and an internet coupon certainly took the edge off the total bill. And while there was nothing overtly wrong, it is sad to report that the food was overcooked, without excitement, without savoriness, without the richness of flavor that is expected at this price point. At regular menu prices, the bill would have been considerably larger than our 100 dollar total for a foursome if not for the discount coupon, plus gratuity. So, we sent nothing back, and we tipped our very nice young waitress at the un-discounted rate, of course; but our foursome agreed that even with the discount coupon, this restaurant isn't worth the trip anymore. I understand it's a tough business, and I wish them luck in getting their bearings, but it won't be at my expense. Chef needs a little more schooling in fresh, seasonal flavors; excellence need not be expensive to produce, if you buy and cook with the seasons. It's also time to give the place a good scrubbing and replace the carpeting; there's a need to make things sparkle again. BTW, the "retired" chef/owner couldn't stay still, and brought his skill set to Mazzeo's Restaurant in Pittsfield, MA (see), where his Continental influences a have notably broadened the scope of that Italian fine dining venue, and notably brightened the faces of Berkshirites and Yorkers who know a good thing when they taste it.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank Wheels R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

34 reviews from our community

Visitor rating
    13
    5
    6
    6
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Pittsfield, Massachusetts
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“good food, hopeless service”
Reviewed April 6, 2013

The food is almost always good. No matter what order they bring it. It seems the servers don't pay attention, They always bring the popovers at a different time in the meal. One time they managed to forget our salads, when brought to their attention they blamed the other server(not our server). They don't pay attention to drinks, several times have been dry on the entire table (water too!). And if you mention the coffee is cold the manager shows you hers is hot and from the same pot. She gets very defensive, this has happened on different occasions.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Rogbert690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinderhook, New York, United States
1 review
“Tough meat”
Reviewed December 2, 2012

Our steaks,(Prime Rib and Tornadeaus were tough and not as good as usual. We are used to tender meat and good desserts, but were disappointed last night.

Visited December 2012
Helpful?
Thank Marie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MA
Level Contributor
11 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Elegant and Cozy Dinning”
Reviewed November 9, 2012

My husband and I ate at Pillars back in mid October; it was our first date in many months. The atmosphere was warm and inviting yet elegant at the same time. The staff was very polite and professional. Our waitress was prompt and courteous. We ordered the crab cakes to start with and they were succulant, full of flavor; no complaints there. For our main entree, we ordered the grilled chicken with mashed potatos and veggies. Once again, it was very flavorful and very delicious. The wine that the waitress suggested, which was a reisling, helped to bring out the delicious flavors even more. We ordered a dessert that had dry apples for a topping, it was okay, but not very flavorful. Overall we were very pleased and I will definately be going back, but I will order the stuffed popover instead for dessert.

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank KingdomDwellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsfield, Massachusetts
Level Contributor
146 reviews
116 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
“A hidden gem”
Reviewed September 14, 2012

I was pleasantly surprised by this restaurant. You take a step back in time when you walk inside. The staff was wonderful, pleasant & very accommondating. The cost of the food varies from a great deal - $22 for dinner special which includes appetizer, entree and dessert (fried strawberries - sounds good) to a bit pricey for the Chateaubriand for Two - which is what we had - WONDERFUL!!! and worth every penny. The portions are very generous. The fresh made popovers were a wonderful a the Drunken Chocolate Cake was a perfect ending. The bartender also made a wonderful wine selection when asked for a great red.
The Pillars is worth the trip - I really hope you enjoy your meal and experience

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Hello420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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