I will get to the criticism in a second, but it would be unfair to not highlight the one exception to my concerns. That is the front desk representative, Brad, who was most helpful in dealing with my complaints and very accommodating when asked to show me a different room and reduce the rate. Brad dealt with my unhappiness with polite and professional concern and I believe he should be working in a better caliber hotel. This Ramada Inn in New Hartford, NY is in a state of disrepair and uncleanliness. The gray carpet in the lobby and going up the stairs is the dirtiest carpet I have ever seen. I believe based on conversations with the staff that the equipment is failing (inefficient vacuums and laundry equipment). There were no bath towels for us supposedly because they were in the dryer, but when we finally received them later in the evening they were still damp. The ironing board had some sort of raised brown stain and I was reluctant to try to iron my white pants. The room is sad with bedspreads that had stains. The alarm clock was broken. This would only be a hotel of last resort.
- Official Description (provided by the hotel):
- We are minutes away from Utica Business Park and Downtown Utica - NEW 2013 Renovations include full service family-owned italian buffet restaurant, refurbished rooms and lobby area with new hallway lighting. We provide free Wi-Fi throughout the property. We are situated very close to restaurants and shopping districts and a short drive to the Turning Stone Casino. Pets are allowed with 20 USD non-refundable fee per pet per night. Included with the room rate is a complimentary hot breakfast buffet and free amenities. We also cater to disabled guests with easy access and disabled rooms. ... more less
- Reservation Options:
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- Also Known As:
- Ramada - New Hartford Hotel New Hartford
- New Hartford Ramada