I've visited Uno's 4 times in total in the past 4 years. The first time was with my cousin who I haven't seen in a while. I had a great time, great food & amazing service. Same with the second time when my fiance and I went on a double date. The 3rd time, I went with my husband and I order the "Herb rubbed chicken" & it was BURNT. I understand that the chicken was grilled, but I might as well ate charcol. The waiter eagerly got me new chicken and it tasted a lot better. The 4th time, I visited was with my husband, toddler son & a double date with friends, again. This last experience that we had makes me never want to go back again & I will never recommend this place to anyone. The prices seemed higher than before. My husband ordered "chicken milanese salad." In the menu description it didn't say that it had bacon, but he got his salad topped with it (we can't have bacon/pork). We brought it to the waitresses attention and told her to get him a new salad & she did but it seemed like the chef just added new salad and put the chicken back on top. We saw bacon on the salad again. We asked the waitress if it was a new salad & she said it was. When we told her there was bacon bits on the chicken, she became red. She finally got him new salad and fresh made bacon. She offered to pay for dessert for us and we declined because, it'd be coming out of her pocket. She came back again and said dessert was on the house.