The hotel rooms and lobby are fine. It's your standard HGI. We were looking for an affordable place to stay north of NYC and it fit the bill. Getting to the property is kind of tricky. You have to pass by it and then make a U-turn to get back to it. We checked in around midnight. There is some guy sleeping on a couch in the lobby in an area that isn't well lit. Kind of creepy.
I had lots of problems with the front desk folks. Turns out that they never checked me in on the computer the night before. When I go to check out in the morning, they have me listed as a no-show. To deal with this problem, they then decide to check me in and check me out on the computer while I'm standing there. When they do this, they charge me a rate that is about $25.00 more than my reservation. They then issue me a credit and charge me again for the correct rate. Anyhow, this circus act continues for about 15 or 20 minutes with a couple of visits to the manager behind closed doors.
The clock in my room was set almost exactly one hour ahead. If you know anything about these Hilton clocks, you can't change the time. It requires a maintenance guy with a screwdriver. All during my stay, I thought it was an hour later than it really was. I had thought I missed breakfast but turns out they were still serving.
I didn't get the standard Hilton Honors treatment as a Gold level member. Not a big deal but worth mentioning.
Later in the week, I stayed at the HGI at Fishkill and these folks had their act together..
- Reservation Options:
- TripAdvisor is proud to partner with Hilton Hotels Direct, Priceline, Expedia, Booking.com, Travelocity, Hotels.com, Hotwire, Orbitz, HotelQuickly, TripOnline SA, Cancelon and getaroom.com so you can book your Hilton Garden Inn Nanuet reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Garden Inn Nanuet Hotel Nanuet
- Nanuet Hilton Garden Inn
- Hilton Nanuet