Truly a disappointment. I've been traveling 100% of the time for the past 7 years and stayed at countless Hilton establishments w/nothing but wonderful things to say about them. Being a diamond member I've come to expect a high level of service throughout the years and for the most part, have received it, which is what makes this so frustrating. I should point out that this hotel is individually owned but this is no excuse as it bears the Hilton name.
I stayed at the hotel for over a month w/other co-workers, spending close to $12,000 from late April to early May. My car was broken into early on in the trip, along with 4 other cars which should have been an indicator that I should leave but I trusted they would take care of things but never did. When I asked for a trash bag to cover my shattered window they obliged and also gave me a broom and dust pan and suggested I "sweep up the broken glass". I didn't feel safe leaving my vehicle in the parking lot after that so we agreed it would be okay to park just outside the lobby but this message was apparently never relayed as they called early in the morning(several times) to tell me to move my car. In the end, the GM stated he would knock down the room rate to the equivalent of a AAA rate for our entire stay and the others rooms I payed for but that still has yet to happen, along w/the Hilton Honor points that I've still never recieved(even after 4 phone calls to the hotel and the sales manager).
I won't bore you w/endless bulletpoints of greivances. I have nothing bad to say about the rooms or the property itself, it matches the Hilton standard. It's the extremely poor customer service provided by everyone from the rude wait staff to the apathetic front desk clerks to the lazy GM. I would never stay at this hotel or the Hampton Inn up the road ever again.
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- Also Known As:
- Hilton Garden Inn Nanuet Hotel Nanuet
- Nanuet Hilton Garden Inn
- Hilton Nanuet