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“Gone a bit downhill from last year”

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Candlewood Suites - Nanuet
Ranked #4 of 5 Hotels in Nanuet
Level 4 Contributor
46 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Gone a bit downhill from last year”
Reviewed August 19, 2006

This is our second time staying at Candlewood Suites in Nanuet, NY. This time we traveled with our 9 year old daughter so we rented a one bedroom suite. The suite was clean upon arrival which was nice. When we turned on the air-conditioning it began to smoke a little and discovered that there was some paper inside the unit which was visible without taking any of the covers off. When I turned on the hair dryer the next morning it began smoking as well.
Since we did not use the stove, I cannot tell you what state the kitchen was in. When we reported this to the staff upon check out they said"Oh, well thanks for letting us know." Most of the front desk staff has an "I could care less" attitude.
I would stay here again because it has kitchen facilities and is very convenient place to stay even though the late night noise from outside the hotel kept me up. Also the beds and pillows were a little soft for my liking. I fell that this hotel in general is overprice.

  • Liked — Location
  • Disliked — staff is not helpful
  • Tips/Secrets — bring your own pillows.the ones they provide are way too soft.
  • Stayed August 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank BBrookline,MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
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English first
Passaic, NJ
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 2, 2005

We only stayed for two days over a weekend and did not encounter the problems the other reviewer did. The rooms were very clean and the area was generally quiet. We were able to hear a few trains going by in the distance, but it was not really noticeable after the first few hours. The Candlewood Suites had many amenities, such as a full kitchen in each room, a fitness spa, laundry room, a small food-purchase area (on the honor system) and gazebo grill area. Our only complaint was that the maid knocked on our door even though the "Do Not Disturb" sign was out. When we informed the front desk, we did not even get an apology or an indication that it would not happen again.
Overall, though, we would recommend it.

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
1 Thank InfrequentTraveler80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ft. Myers, Fl.
Level 3 Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 3, 2005

We were to stay for an extened time for business but checked out the 1st week. There is only someone there from 7am-11pm. Rooms are very musty and back part of Hotel is right next to railroad tracks trains run up to 10:30 pm and as early as 5:10am. You have to leave your windows open because of the room odor. When you leave the room the a/c automatically goes off so it doesn't help take the musty odor out. Also evening front desk person could care less. In a matter of 5 minutes 2 people had major plumbing problems and were told nothing could be done till next day when maint. staff on. Also advised no other rooms available. One was that the toilet was plugged and unusable, this was reported at 7am that day and never taken care of. The front desk person told the guest that it would have to wait till the next day. How can a person not have a toilet, The other problem was the kitchen sink was backed up and the person needed clean dishes to eat because it had backed up into the dishwasher. the front desk person said can't do anything till next day. this was at approx 6:45pm. Also it has no maid service. they clean the rooms once a week. If you want5 towels you go to front desk, and hope it's during the correct time. This happened to 4 of us in 4 seperate suites. When we told the employee we would go someplace else she said nothing. The way the toilet problem was solved she gave the guest a plunger. If that didn't work then she had no toilet for the night. My key didn't work they only ran it for 1 day, if I had returned after 11pm I could not have even got in the lobby. For being fairl;y new our 4 rooms were very much in need of repair, rugs were dirty walls cracked, plumbing not working well, and definitly no security. I will say that the location does appear safe. Because of this and especially the front desk attitude they lost an account of 4 rooms 3 nights a week for 5 months.

7 Thank sabalbanyny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites - Nanuet

Property: Candlewood Suites - Nanuet
Address: 20 Overlook Blvd, Nanuet, NY 10954-5290
Phone Number:
Location: United States > New York > Nanuet
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Nanuet
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites - Nanuet 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection. The Candlewood Suites Nanuet is the only all-suite extended stay hotel in Rockland County. In the heart of the Historic Hudson Valley only 20 miles from New York City, Nanuet is conveniently located off the NY State Thruway with easy access to both Palisades Interstate Parkway and Garden State Parkway. We are minutes from Dominican College, Palisades Mall, Woodbury Common Outlets, Rockland Community College and West Point Military Academy We are the perfect place for your next stay and a great alternative to a corporate apartment and relocation housing. Each spacious suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your over sized executive desk with free high-speed Internet access and two separate phone lines - check email and talk on the phone at the same time. Our setting is the perfect choice for business or leisure travelers. Earn Priority Club Points for each qualifying stay. Relax in the overstuffed recliner while you enjoy the DVD player or VCR and movies from our complimentary lending library at the front desk. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and beverage items at value prices. ... more   less 
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Also Known As:
Candlewood Suites - Nanuet Hotel Nanuet
Candlewood Nanuet
Nanuet Candlewood Suites

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