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Candlewood Suites - Nanuet
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Reviews (123)
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Reviewed January 3, 2014

Hotel staff were fantastic and the room was comfortable but the heater kept turning over all night and the freezer was making a horrible noise which kept us awake all night. Dog friendly and the right location for visiting our family for a night but definitely not perfect. Needs a little TLC.

  • Stayed: December 2013, traveled with family
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    • Location
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1  Thank Gail H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites - Nanuet, responded to this reviewResponded January 18, 2014

Dear GailHack,

Thank you for taking the time to review our property. I am delighted to hear your positive feedback on our hotel staff and comfortable room accommodations. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and superior accommodations. Please accept our sincere apologies for the issues you encountered during your stay in particular with the noise coming from the heater. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

Positives: location, large room with kitchen amenities.

Negatives: disorganized and unhelpful staff. House cleaning service is nonexistent. I had to switch rooms twice because of cleanliness. The furniture in both rooms (chairs & couches) were falling apart They are in desperate need of a renovation!

  • Stayed: January 2014
    • Value
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    • Rooms
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1  Thank lambo448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, Guest Services Representative at Candlewood Suites - Nanuet, responded to this reviewResponded January 3, 2014

Hello Lambo448,

Thank you for staying with us and for taking the time to write your review.

We are glad to hear that you enjoyed the size of our rooms and our overall location.

We are sorry that the furnishings in your room were not up to par. We are aware that some of our chairs are starting to show signs of wear and tear and we've already begun process of replacing them.

Our staff works hard to provide a top notch experience for all guests and we apologize that this expectation was not met while you were with us.

I have reached out to you via private message to hopefully have the opportunity to discuss your stay further.

We hope to have the opportunity to welcome you again!

Sincerely,

Dave M
Guest Services Representative

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2013

Had a reservation at Marriott around the corner for Saturday night..arrived around 10 PM and there was a huge party in progress there. Drove around and discovered Candlewood; decided to walk in and very friendly,helpful desk staff had a room available (and it was less expensive- and MUCH nicer than the Marriott.) Hallway rugs were a little shabby and only one elevator might cause delays at another time of day. Suite was very comfortable and bed really comfy. We couldn't have been more pleasantly surprised. Drove into city around 9 Sunday AM and arrived at son's apt. in 30 mins. via Palisades Pkway and Geo. Wash. bridge!! a great find..would definitely stay there next time.

  • Stayed: November 2013, traveled with family
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1  Thank runner880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, Guest Services at Candlewood Suites - Nanuet, responded to this reviewResponded January 11, 2014

Hello Runner880,

Thank you for staying with us and for taking the time to write your review.

We are thrilled to hear about you discovering us and that you were " pleasantly surprised" during your stay. It means the world to us to hear that you found our rooms comfortable and our staff helpful.

We appreciate the kind words and we hope to be able to welcome you again in the future!

Sincerely,

Dave M
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

We stayed at Candlewood while visiting our son who lives nearby. We stayed for a total of 3 nights. The suites are clean and comfortable. Each suite has a kitchenette with microwave, 2 element hot plates, a dishwasher and full sized fridge.
There are laundry facilities with washer and dryers which are free, which in my experience is unusual, but very welcome.
There is a small self service shop operating on the honesty system, where you can purchase soap powder, milk, frozen meals, drinks, basic toiletries, drinks etc.
The staff are helpful and friendly.
Wifi is free and available in your room.
An I room safe is the only improvement I would like to see. There are small deposit boxes available at reception.
If you have a car there are large shopping centers nearby.
Wood berry Outlets are about half an hour away.
I would definitely recommend this hotel for its facilities and reasonable price.

  • Stayed: October 2013, traveled as a couple
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Thank KesFrequentTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, Guest Services at Candlewood Suites - Nanuet, responded to this reviewResponded January 11, 2014

Hello KesFrequentTraveller,

Please allow me to thank you for staying with us and for taking the time to write your review, we always appreciate feedback from our guests.

We are very happy to hear that you found our rooms "clean and comfortable." Our housekeeping staff works hard to make sure that each room is perfect for our guests. We also are happy to hear that you found our free laundry facilities as being "very welcome" and our Candlewood Cupboard® to be convenient.

We strive for our staff to provide outstanding service so to hear that you found them "helpful and friendly" means the world to us.

Again, thank you for your kind words and for your recommendation. We hope to have the pleasure of welcoming you again in the future.

Sincerely,

Dave M
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2013

I was in the area for work, moving between Rockland County, NY and Bergen County, NJ and this was an ideal location. My suite as comfortable and the staff was friendly. The room was comfortable (particularly the mattress). Room was well-priced. The one knock on the place? They need to inspect the furniture more carefully. My desk chair was pretty nasty, with huge swaths of peeling vinyl (see photo). Te club chair was also starting to peel. Time for a cha page there...however, because of location and price, this would not stop me from returning.

Stayed: October 2013, traveled on business
Thank Majorgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, Guest Services at Candlewood Suites - Nanuet, responded to this reviewResponded January 11, 2014

Hello Majorgal,

Please allow me to thank you for staying with us and for taking the time to write your review.

We are very happy to hear that you found our suites comfortable and our staff friendly. We work very hard to provide outstanding quality across our property and we love to hear when this standard was met.

We are sincerely sorry for the appearance of the chair in your room. We are aware that some of our furniture has started to show signs of wear and tear damage and we are currently in the process of replacing them.

We are glad to hear that you would consider us again and we look forward to seeing you in the future!

Dave M.
Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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