Our day started beautifully, a nice drive through the changing foliage up to Mt Tremper, some horseback riding at a riding club nearby, and a delicious dinner at Peekamoose. But then disaster when we came back to Emerson Resort at 7:30pm.
A rock band was playing on an outdoor deck attached to the resort restaurant apparently for a wedding party. We had the good fortune of having a room directly next to it. The music was so loud, and the room insulation so poor, I could hear it as clearly as if I were in the wedding party, only that I am not.
If it were just me, I might have suck it up and gone out for a drive. But I have two young children with me, a fact I told the hotel when I made the reservation and we also requested a crib for my two year old.
So the hotel clearly knew we are traveling with young kids, who need to go to sleep early. So why did they put us closest to a noisy party? No idea.
When I called the front desk to complain, did they offer to do anything? No. I was told the wedding party paid for the after party till 11pm and the hotel is full. Can they ask the wedding party at least turn the sound level a bit lower? No. Apparently at this place, you can so whatever you want.
They even kindly referred me to the email reservation confirmation that stated there might be event happening at the hotel.
Did the email or the reservationist ever mention to me that I should be required to listen to a third rate wedding band till 11pm while I tried to get my two young kids to sleep? No.
Should a nice resort which advertised itself as an escape from the noise from the cities host noisy wedding parties that disrupt all the other paying guests? I don't think so.
It is the false advertising and complete irresponsiveness that bother me.
If you like playing with the odds and gamble with your not-so-often family get away, then come to stay here.
But please do yourself a favor, pick some other places if you were looking for a country side experience in the beautiful Catskills.
I have traveled the world and stayed at all sorts of places from the low budget motels to the five star hotels, and this, I can confidently say, is the worst night ever.
- Official Description (provided by the hotel):
- The Emerson Resort & Spa is comprised of two hotels, three eateries, an Award Winning Spa and an amazing retail component. We are located in the forever Wild Catskill Forest and provide a great escape for all of our guests, especially city dwellers. The Emerson Spa features a menu of Holistic Wellness, both Western Treatment options and Ayurvedic Rituals drawing from Ancient Indian Healing Wisdom. Our Award Winning Spa includes 10 treatment rooms, 1500 square foot Fitness Center, Relaxation Room, Yoga Studio with Instructor led classes, outdoor Jacuzzi, outdoor Pool, well-appointed locker Rooms with Steam, Sauna and Showers. Breakfast is served daily streamside in our beautiful Phoenix Restaurant which is also a stunning event space. The Catamount Restaurant, considered a local landmark offers streamside family dining in a casual setting. Looking for something quick & easy? Our Country Store Cafe offers breakfast and lunch, as well as delicious treats for those with a sweet tooth. Shop at the Emerson and enjoy Catskill Shopping at its best. Our Country Store is a collection of intriguing shops such as The Emerson Outfitter, Ski Shop, Melina's Boutique, Men's Shop, Up Country, Grandma's Boutique, General Store, Velsani Antiques and our Famous Kaleidostore which houses the World's Largest Kaleidoscope. So if you're looking for Ice-skating, Cross Country Skiing, Snow Shoeing, Trout Fishing or Biking the Emerson Resort & Spa is your Mountain Retreat! ... more less
- Also Known As:
- Emerson Resort And Spa
- Emerson Hotel Mount Tremper
- Emerson Resort Mount Tremper