We visited the Emerson this past weekend to enjoy the spa. Upon arrival I was impressed with the grounds and rooms. I thought to my myself, I can see this being the first of many visits to this hotel. My impression was changed immediately when I asked to book a spa service and was informed that for the next two days of our stay none were available due to being completely booked. Of course I was disappointed, as this was the main reason for my trip. The woman manning the spa desk continued to tell me that you need to book 2 weeks out to use their spa. If this is the case why not list this information on the website? I asked for a manager to discuss my disappointment but she was unavailable. I left my number for her to call me. She never did.
Next we decided to take a walk over to Catamount (on site restaurant) for a bite to eat. When we arrived we found it to be closed and asked 2 different staff members on the grounds why it wasn’t open and they hadn’t a clue. Later we found out it was booked for a private party. It happens. But I have to say that my disappointment in the spa made the fact that both restaurants being closed seem much worse!
Back to the spa to check out the hot tub. I walked in the spa and was very surprised that all but one treatment room was empty. I didn’t see anyone waiting or even anyone working! I asked the front desk once again to see if the manager was around. Not available. And by the way, I never set foot in the hot tub. It’s water was cloudy and the temperate was lukewarm at best.
We spent the majority of our time off-site which was really a shame, since as I mentioned before the hotel is very nice. We had a room in the lodge (friends stayed there) and also the Inn. The lodge is decorated very country and comfortable. The Inn had an Asian theme and seemed a bit more upscale than the lodge. But both were very nice.
Upon check out, I asked to speak with the hotel manager about the lack of spa services available and to let her know that the spa manager never called me after asking her to. She provided no words of explanation. I explained that we travelled over 4 hours to use a spa and that the hotel seemed empty, as did the spa. She literally said nothing, just shook her head in agreement. I added that I would be posting a review on tripadvisor about the lack of customer service. Still not a word, just a couple of nods. Well, here is my review. This hotel is run by children and a few adults with absolutely no experience in running a hotel or customer service. I paid almost $400 night for each room hoping to enjoy the Emerson Resort and Spa but basically it's just a nice room.
- Official Description (provided by the hotel):
- The Emerson Resort & Spa is comprised of two hotels, three eateries, an Award Winning Spa and an amazing retail component. We are located in the forever Wild Catskill Forest and provide a great escape for all of our guests, especially city dwellers. The Emerson Spa features a menu of Holistic Wellness, both Western Treatment options and Ayurvedic Rituals drawing from Ancient Indian Healing Wisdom. Our Award Winning Spa includes 10 treatment rooms, 1500 square foot Fitness Center, Relaxation Room, Yoga Studio with Instructor led classes, outdoor Jacuzzi, outdoor Pool, well-appointed locker Rooms with Steam, Sauna and Showers. Breakfast is served daily streamside in our beautiful Phoenix Restaurant which is also a stunning event space. The Catamount Restaurant, considered a local landmark offers streamside family dining in a casual setting. Looking for something quick & easy? Our Country Store Cafe offers breakfast and lunch, as well as delicious treats for those with a sweet tooth. Shop at the Emerson and enjoy Catskill Shopping at its best. Our Country Store is a collection of intriguing shops such as The Emerson Outfitter, Ski Shop, Melina's Boutique, Men's Shop, Up Country, Grandma's Boutique, General Store, Velsani Antiques and our Famous Kaleidostore which houses the World's Largest Kaleidoscope. So if you're looking for Ice-skating, Cross Country Skiing, Snow Shoeing, Trout Fishing or Biking the Emerson Resort & Spa is your Mountain Retreat! ... more less
- Also Known As:
- Emerson Resort And Spa
- Emerson Hotel Mount Tremper
- Emerson Resort Mount Tremper