I was so excited to arrive at the Emerson for my weekend getaway for a friend's wedding. This was gonna be a real vacation, or so I thought. I'm a grad student at Columbia University and since my whole life is taken up by school I was looking forward to this weekend away all summer. BUT What happened there was like a real life worst nightmare horror story. I was alone and out of nowhere was attacked by a person I didn't know. I was on the ground bleeding all over and the lady who worked there came and put a bandage on my eye and told me to go to bed I was fine. I knew I was not fine. A guest escorted me back to my room, but left me alone where I found my attacker yelling at me and threatening me so i ran in the room shaking with fear and shut the door. I knew I had to get to the hospital. I stayed awake and snuck to the lobby and told the man working the front desk I needed to go to the hospital. bleeding. Since I had been punched in the face and the eye, my nose was bleeding hours later, nobody had come to check on me or bring me ice. I was really scared because I saw a red veil of blood over my vision. The guy at the desk told me that he wondered why the incident had not been reported; there was .......no record of it....... I bet this kind of thing has happened there before and they just try to cover it up. They guy told me there was nobody who would take me to the hospital and he printed directions for me to drive myself!! No. Not an option. I couldn't move my head. I was in shock. I felt consoled for a moment when he said I should press charges and he was going to make certain that I was taken care of and that the incident was reported properly. The next morning, I had to call the front desk a few times, still asking to go to the hospital. A kid took me, he was nice but I deserve a manager to talk to me about the tragedy I went through. But he was nice enough to wait at the hospital for me. Unfortunately I returned from the hospital after 1 pm. I had missed check out and they charged me for another night....... Nobody came to check on me. I slept from the time I came back from the hospital until check out the next day. it was so hard to drive. I had to go to the police to report this myself.I told the police that the Emerson staff had a report on file so they could confirm my attack. WELL. The police told me NO!!! They in fact did not make any record at all. What is this place's policy for ANYONE who gets hurt badly? How am I? I have permanent loss to my vision. I am STILL in crisis counseling. I was diagnosed with PTSD and I'm on medication. My life totally changed because of my stay at the Emerson. Nobody to take care of business over there. I worked in Event and Convention Services for Marriott years ago and I know that this would never fly at a reputable establishment. I never got an apology......I never got my money back....this is guest service? On what planet? .......This happened over 6 months ago, but because of nightmares, fear, hallucinations and depression I have not been able to come forward until now. But, hey. Don't just take my word for it. You can look up the arrest of my attacker from the Shandaken news. Please, think about staying here, especially if you have kids. If anything--God forbid-------were to happen, you'd be charged extra for it, and then they'd sweep it under the carpet and say they were not aware of what happened. My purpose in life has become to protect others from what happened to me.
- Official Description (provided by the hotel):
- The Emerson Resort & Spa is comprised of two hotels, three eateries, an Award Winning Spa and an amazing retail component. We are located in the forever Wild Catskill Forest and provide a great escape for all of our guests, especially city dwellers. The Emerson Spa features a menu of Holistic Wellness, both Western Treatment options and Ayurvedic Rituals drawing from Ancient Indian Healing Wisdom. Our Award Winning Spa includes 10 treatment rooms, 1500 square foot Fitness Center, Relaxation Room, Yoga Studio with Instructor led classes, outdoor Jacuzzi, outdoor Pool, well-appointed locker Rooms with Steam, Sauna and Showers. Breakfast is served daily streamside in our beautiful Phoenix Restaurant which is also a stunning event space. The Catamount Restaurant, considered a local landmark offers streamside family dining in a casual setting. Looking for something quick & easy? Our Country Store Cafe offers breakfast and lunch, as well as delicious treats for those with a sweet tooth. Shop at the Emerson and enjoy Catskill Shopping at its best. Our Country Store is a collection of intriguing shops such as The Emerson Outfitter, Ski Shop, Melina's Boutique, Men's Shop, Up Country, Grandma's Boutique, General Store, Velsani Antiques and our Famous Kaleidostore which houses the World's Largest Kaleidoscope. So if you're looking for Ice-skating, Cross Country Skiing, Snow Shoeing, Trout Fishing or Biking the Emerson Resort & Spa is your Mountain Retreat! ... more less
- Also Known As:
- Emerson Resort And Spa
- Emerson Hotel Mount Tremper
- Emerson Resort Mount Tremper