My husband and I stayed at the lodge the weekend of March 23. The property is just not what it should be. The room itself was very nice, but that is about it. We were given a room the faced a very busy main road. We could not hear the creek, but could hear all the cars zooming by. We could not use the porch since it just faced the busy road and was right against the parking lot.
The service is poor. I wanted to take a yoga class (you must pay extra for all classes adn there are only two a day), but the spa desk attendant was unable to tell me what any of the classes were like. There was no steam in the steamroom. I heard another guest in the spa telling somebody that she advised management of the problem several times, but had given up because no action was taken. Prior to arriving, we left several message to book a massage but never received a return call. Of course, by the time we arrived, the availability was severely limited. Check out was at 11 am. Despite the fact that we were checking out on a Sunday, and were returning guests, the only "extended" check out we could receive was for 11:30. Despite the "resort and spa" name, the activities offered are extremely limited - there is no indoor pool or whirlpool, no hiking or trials, no tennis courts, etc.
If you are looking for a nice room with no real service to speak of, the lodge is a good place to stay. The rooms are large and well maintained. If you are looking for a resort/spa with good service, this is not the place.
- Official Description (provided by the hotel):
- The Emerson Resort & Spa is comprised of two hotels, three eateries, an Award Winning Spa and an amazing retail component. We are located in the forever Wild Catskill Forest and provide a great escape for all of our guests, especially city dwellers. The Emerson Spa features a menu of Holistic Wellness, both Western Treatment options and Ayurvedic Rituals drawing from Ancient Indian Healing Wisdom. Our Award Winning Spa includes 10 treatment rooms, 1500 square foot Fitness Center, Relaxation Room, Yoga Studio with Instructor led classes, outdoor Jacuzzi, outdoor Pool, well-appointed locker Rooms with Steam, Sauna and Showers. Breakfast is served daily streamside in our beautiful Phoenix Restaurant which is also a stunning event space. The Catamount Restaurant, considered a local landmark offers streamside family dining in a casual setting. Looking for something quick & easy? Our Country Store Cafe offers breakfast and lunch, as well as delicious treats for those with a sweet tooth. Shop at the Emerson and enjoy Catskill Shopping at its best. Our Country Store is a collection of intriguing shops such as The Emerson Outfitter, Ski Shop, Melina's Boutique, Men's Shop, Up Country, Grandma's Boutique, General Store, Velsani Antiques and our Famous Kaleidostore which houses the World's Largest Kaleidoscope. So if you're looking for Ice-skating, Cross Country Skiing, Snow Shoeing, Trout Fishing or Biking the Emerson Resort & Spa is your Mountain Retreat! ... more less
- Also Known As:
- Emerson Resort And Spa
- Emerson Hotel Mount Tremper
- Emerson Resort Mount Tremper