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“Horrific experience-Rude and terrible staff”

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Wavecrest Oceanfront Resort
Ranked #23 of 39 Hotels in Montauk
A TripAdvisor Member
“Horrific experience-Rude and terrible staff”
Reviewed January 30, 2005

Place appears nice at first, with rooms adequately clean, nice beach and indoor pool. Unfortunately, the staff was RUDE, DISHONEST, and HORRIBLE. The absolute last straw occurred on the last day of our stay, we had all our stuff packed and planned to go for one last quick dip. We left all our belongings neatly packed by the door with the intention to check-out in the next hour. Upon our return we found the door wide open and an outside contracted (not hotel staff) repairman in our room trying to fix the air conditioner. This repairman had taken apart the unit, and scattered dirty a/c parts all over the kitchenette table, the couch the floor, etc. When we complained to the VERY RUDE (and weird) staff maintenance guy who showed up to our room after quite some time- he replied that we shouldn't complain and that he could get us kicked out! My husband was upset (but NOT irrational or cursing) and complained to the front desk manager who refused to take responsiblity. They said they couldnt do anything about that situation (nor offered any apology). As for the hotel maintenance man, they said they could not do or say anything to him either, since he had been with them for many years (so WHAT?!!!). Furthermore, they accused my husband of having cursed at the hotel receptionist- which he had NOT (truly!)! When I asked why this stranger (not hotel staff) was let in and not even monitored (my pocketbook was right there on the bed!), the manager said that the maintenance man had only left for "a minute"....They also claimed to have tried to call us, but when they could not reach us they decided to take "full responsibility"..which means they do whatever they please and visitors have no say..Needless to say, this was a very upsetting experience to us, particularly when it occurred in the presence of our young child. Hotel guests beware!!!!!

  • Stayed August 2003
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
20 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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196 reviews from our community

Traveler rating
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    39
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    20
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Yonkers, NY
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 9, 2004

The Wavecrest has a homey family appeal -- it is not the most luxurious place, but the rooms are clean and adequately furnished. I found the beach and pool staff to be very friendly and helpful. I love the ocean view and the sound of the waves crashing just outside my room. I look forward to a return visit next year.

  • Stayed July 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank KathyE55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 30, 2004

I have to agree with Great View, Mean Staff. When
told the tv doesnt work, and the resturant offered in there special is no longer open, they responded with "oooh reeeally". They are not customer friendly at all ,on the phone or in person. They are very rude, (and you talk about city people). These are just too many problems for an overnight stay.
I would love to go back but not there.

Helpful?
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Montauk hotels

A TripAdvisor Member
Reviewed February 9, 2004

The staff both in person and on the phone could not be ruder or less helpful if they tried - the veiw + price are good - but the pillows and the help were bad- very very bad!!!

Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed February 2, 2004

Great accommodations, great uncrowded beach, with beach chairs set up where you like, but found the staff lacked in customer service skills, found them unfriendly.

Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 12, 2003

My husband and I went to Montauk for our first family vacation with our 18 month old twin girls. We were very dissappointed with the cleanliness of the hotel.Since the girls were so small they often wanted to just crawl around on the rug and ended up with black hands, knees, and backsides. It was very sad to see that we spent all this money only to find that the hotel is not properly cared for. There was also no place to get a late night snack therefor we had to be sure our little refridgerator was well stocked. We won't be spending anymore time at this resort.

Helpful?
11 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed May 25, 2002

Catch the Wavecrest when they have their spring and fall specials--a good deal, which includes dinner and breakfast. The rooms are casual, but clean, bright and have a great view of the ocean. Just a couple of miles from town!

Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wavecrest Oceanfront Resort

Property: Wavecrest Oceanfront Resort
Address: 170 Old Montauk Hwy, Montauk, NY 11954-5049
Location: United States > New York > Long Island > Hamptons > Montauk
Amenities:
Beach Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Montauk
#16 On the Beach Hotel in Montauk
Price Range (Based on Average Rates): $$$$
Number of rooms: 75
Reservation Options:
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Also Known As:
Wavecrest Oceanfront Hotel Montauk
Wavecrest Oceanfront Montauk

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