Place appears nice at first, with rooms adequately clean, nice beach and indoor pool. Unfortunately, the staff was RUDE, DISHONEST, and HORRIBLE. The absolute last straw occurred on the last day of our stay, we had all our stuff packed and planned to go for one last quick dip. We left all our belongings neatly packed by the door with the intention to check-out in the next hour. Upon our return we found the door wide open and an outside contracted (not hotel staff) repairman in our room trying to fix the air conditioner. This repairman had taken apart the unit, and scattered dirty a/c parts all over the kitchenette table, the couch the floor, etc. When we complained to the VERY RUDE (and weird) staff maintenance guy who showed up to our room after quite some time- he replied that we shouldn't complain and that he could get us kicked out! My husband was upset (but NOT irrational or cursing) and complained to the front desk manager who refused to take responsiblity. They said they couldnt do anything about that situation (nor offered any apology). As for the hotel maintenance man, they said they could not do or say anything to him either, since he had been with them for many years (so WHAT?!!!). Furthermore, they accused my husband of having cursed at the hotel receptionist- which he had NOT (truly!)! When I asked why this stranger (not hotel staff) was let in and not even monitored (my pocketbook was right there on the bed!), the manager said that the maintenance man had only left for "a minute"....They also claimed to have tried to call us, but when they could not reach us they decided to take "full responsibility"..which means they do whatever they please and visitors have no say..Needless to say, this was a very upsetting experience to us, particularly when it occurred in the presence of our young child. Hotel guests beware!!!!!
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- Also Known As:
- Wavecrest Oceanfront Hotel Montauk
- Wavecrest Oceanfront Montauk