I can't begin to tell you how horrific the Wave Inn experience was for my family. My family reserved 3 rooms on line to attend a wedding the weekend of 9/22/12. The rooms were a wreck and apparently furnished with cast offs found on the street. The first evening, a mouse was swimming in the pool. Looking for customer service? Keep looking. Check out is 11:00AM. Someone from the office knocked on the door of one of the rooms and asked if they were ready to go at 10:30. If they were ready to check out, they would have been at the office turning in keys. My grandson became ill and threw up on a pillow case. A charge of $51 for damage to a $2 pillow case was added to the bill. The "desk clerk" had a terrible attitude and apparently is not happy in her chosen profession. My family will never, never, ever stay there again and if anyone decides to.....bring plenty of lysol and patience. Good luck with that.
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- Also Known As:
- a Wave Hotel Montauk
- Hotel a Wave