I WOULD NEVER RECOMMEND FOR ANYONE TO STAY HERE. We spent over $3000 to stay for 3 nights (2 rooms) in Montauk for a 3 day weekend. There was a 3 night minimum, or we would have stayed for only two. That being said, our customer service started off badly when I called to ask if there were standard coffee pots in the room. The owner, Vinny, rudely directed me to the website, where amenities are listed instead of just telling me himself. We arrived Friday night to a less than friendly reception and a dent/hole (looked like someone punched it) in one of the doors. We thought nothing of it and continued our weekend. The next day we called for a cot and he instructed us to call back at 6 (why?) to get it. He was nasty and less than accommodating. Everything we asked for he acted was like doing us a favor. When I called at 6:12pm and asked for a cot, he scolded me for not having called earlier and said we were not able to get one because his maintenance man went home. We went down and got it ourselves. Secondly, he offered us no help with the grill, in which is listed in amenities but he offers no way for his guests to light it. He told us to get charcoal, but made no indication that we would need lighter fluid so it costs us many trips to the grocery store and he offered no help whatsoever. Lastly, as we were checking out him and his wife accused us of making the hole in the door. When we explained it was already there, he said we should have told him (no where in the contract does it demand we report damages - this is not an apartment lease that we signed). He demanded we pay for the damages we did not. He was very aggressive and at one point his wife even lunged at my friend when she was trying to talk to her. It was borderline harassment. He ruined our Sunday that we would have spent in Montauk. He was unwilling to talk it out with us and when we wouldn't pay, he called the cops. We filed a report against him since his wife and himself were harassing us. Three weeks later he illegally charged my friend's credit card for the hole in the door. She disputed it with her card company as that is illegal, but owners should not be allowed to get away with something like that. We will never stay here again and will instruct everyone not to. I have never been treated like this before. People like him and his wife don't deserve to own businesses. I was beyond disgusted with this.
- Official Description (provided by the hotel):
- Ocean Surf Resort is the ultimate relaxation destination for family and beach goers who are looking for peace and tranquility in Montauk. We are a beach front property located right on the sun swept sands and are conveniently situated near all of Montauk's premier restaurants and boutiques. We offer many wonderful amenities including an outdoor heated pool, barbecue grills, complimentary Wi-Fi, sun bathing, efficiency rooms as well as many other fun activities for all our guests. ... more less
- Reservation Options:
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- Also Known As:
- Ocean Surf Hotel Montauk
- Ocean Surf Montauk