We stopped by to get lunch for four and found out they only took cash. The friendly man behind the counter directed us to an ATM “around the corner” and promised to start our order in the meantime, so it would be ready when we came back. We returned after about 20 minutes, because “around the corner” was a fair schlep, and the order was not ready. We didn’t mind, because we wouldn’t expect anyone to start an order until it was paid for. People can go to an ATM and never come back. The nice man took our money and neglected to give back $2 change. We reminded him about it. He made the change. We settled in to wait.
He came up to us and started giving a long explanation about why the $2 was an honest mistake. OK. We weren’t questioning it. We kept waiting. He came back and apologized for the wait, the apology quickly morphing into defensiveness. He claimed we had been waiting “only” 10 minutes. We pointed out, as a matter of factual correction, that it’s been 20. He started raising his voice and arguing that “10, 20, what’s the difference?!?!?!” We kept waiting. He got louder and started demanding to know what it is we do for a living that we are so picky about an extra 10 minutes when “people are working as fast as they can.” We kept waiting. He started screaming, “This is unacceptable!!!” We agreed. “Do you still want your food?” Yes. He went on, “This is some kind of f***ing bull***!!!! You know what, I’m going to give you back your money!” I said, “That sounds like a fair compensation for keeping us waiting much longer than you promised. You will still give us our food, right?” He started opening and closing the cash register with loud banging and yelling, “Hell no! Imma give you your money back!!! I’m not giving you any food!!!” I pointed out that in that case, he had just wasted 40 minutes of our time. He started yelling that it was us who were wasting his time. I asked, how so? He couldn’t explain how us standing there, looking none too pleased but not picking fights, just not agreeing with the answers he was offering to questions nobody asked, was wasting his time. He violently threw around a few small, lightweight objects, and stormed out. His cowed, subdued fry staff quietly asked me if we still wanted the food. Yes. They apologetically handed me the two boxes.
That was four orders of fish tacos, two tacos in each, $17.95/per order, almost $80 total. The tacos there are truly delicious. You decide if you want to risk the service from a man who makes up an entire fight in his head and pitches a tantrum at his customers.
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