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Halie E
New York City, New York

Excellent Stay at the Haven

Review of Haven Montauk
5.0 of 5 bubblesReviewed Jul 11, 2022
I booked the 2 bedroom apartment while in Montauk to celebrate my sister's bachelorette party. We all loved the Haven and the staff. We had an excellent stay and loved the amenities including the bikes, pool, coffee, beach towels and morning snacks. We also loved that there was daily cleaning service.

The hotel is near TT's, Gosmans, Tony's Deli and a 4 minute drive from Gurney's Star Island.

It was extremely expensive for what you're getting quality wise but given the area and prices of nearby motels/hotels it wasn't out of the norm.

The only feedback I would have is that they didn't send any confirmation notes prior to our stay aside from the initial email. It would have been nice to have a follow-up since it was hard to contact them following the initial email confirmation. The only other thing is that the bathrooms could use updating. The bedrooms were beautiful but our apartment bathroom did feel like it needed refreshed.
Date of stay: July 2022
3.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviewed August 30, 2021

My wife and I stayed here for her birthday, and we will never stay here again. I’m shocked at how many good reviews there are for this place. For the rates they charge, on a weekday no less, what you get is a tiny motel room with a lack of upkeep. Our options were limited because we wanted a pet friendly spot (more on that later), but I expected a much better experience. We visited in the middle of a heat wave, and all you get in your room is a small wall A/C unit that doesn’t go below 72 degrees and sounds like a jet engine. The bathroom was in terrible condition, and the bed was 3 feet from the front door that had a huge gap on the bottom, so not only could you hear everything outside your room but the huge gap also allowed the heat to easily get in so the room never stayed cool during the day. The photos they provide on their website are very misleading. Feel free to compare them to the photos I took. I decided to pay extra for a Premium room instead of the Classic, thinking we’d get a nicer room and/or a view of the ocean. We got neither. The pictures on their website and other websites show an ocean view with a room that looks nothing like the room we got. The only difference between a Premium and Classic room is what level you’re on (the Premium rooms are on the second floor). My last gripe is with the pet policy. They charge you a $150 pet fee, but their policy is that you cannot leave your pet in the room alone. We’ve stayed at a number of pet friendly hotels and this is the first time we’ve come across this ridiculous policy. The fact that it was a pet friendly motel didn’t prevent some other guests from complaining to the front desk about our dog barking (a 7 lb Maltese). I would have loved to have had a conversation with whoever complained twice in one day about our dog barking. Both complaints were in the middle of the day. Why are you in your crappy room during a beautiful day? If you have a problem with dogs barking at a pet friendly hotel/motel, don’t stay at a pet friendly hotel. There’s plenty of other places to stay in Montauk that aren’t pet friendly. I highly recommend staying anywhere other than here.

Date of stay: August 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank justint0313
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 25, 2021

The cost is high for what you get. We got a one bedroom and really like the space but the furnishings (all Ikea) and the quality of everything is very basic. It's really clean but when you get down to it -- it's a motel. A trendy, good location in Montauk HARBOR not town but it's a motel. Also weird promotion of Arizona Tea products everywhere. -- bonus is that there are free Arizona tea drinks but still strange...

Date of stay: August 2021
Thank Dreamingmother
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 19, 2020

Me and two girl friends stayed here for LDW and we had the best stay here! The hotel price was *very* high given the holiday weekend, but it was the cheapest we were able to find in town booking only a week out. The motel completely made up for the price with their excellent service and friendly staff, especially Franklin who was working there during most of our stay.
The hotel itself is really cute with a great pool area with cozy chairs beds, fire pits and picnic tables, and a cute shop in the lobby. The rooms are clean and beds are comfortable. We had maid service every day, which not all hotels were providing during this time due to covid. The hotel is located in the harbor side of Montauk, which is quieter than the downtown area, but there were still several restaurants, a beach and a liquor store within a short walk. The hotel is dog-friendly and the guests were mostly families or couples - not the party crowd of other Montauk locations.
They hotel provides a free s'mores kit with stay, bottled water and coffee, and bottles of wine by the pool or to take to the beach. They also provide bikes, beach chairs and umbrellas, and surf boards - all for free. Franklin was exceptionally friendly and attentive - my friends and I loved him and wanted to give him a big tip, but he was sadly not in when we checked out. Highly recommend staying here!

Date of stay: September 2020
    • Location
    • Rooms
    • Service
Thank rachelalexandra3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 11, 2020 via mobile

Came here with my husband, son and dog for the Columbus Day weekend and to celebrate my husband's birthday. We love Montauk and usually stay on the ocean side, but dog friendly motels are hard to come by in Montauk so we appreciated finding this place. Room was tiny but charmingly decorated Bathrobes were a nice luxury and the shampoo, conditioner and body wash were high quality. No hair dryer in my room which I had expected. No big deal although it would have been nice. I did ask the girl at the desk and she said she thought hair dryers were included but she wasn't sure. There was a single serve coffeemaker included although they ran out of coffee supplies on Sunday. There was an espresso maker available to guests but not until 8am and no regular coffee. We ended up purchasing some supplies in town to make coffee the last day. The bay beach was right across the road and was absolutely lovely. Chairs were available for guest use which was very convenient, as were paddle boards and umbrellas. There was a lovely firepit area although we didn't get to really enjoy it as it was monopolized by a large group every night. My only real complaint, which wasn't the motel's fault, was the other guests. There was a large group of family/friends and their kids renting several rooms that basically took over the whole place. They were very loud, drinking and partying in the firepit area til 1:00 am every night, kids running around, making noise, and so on. They were also not wearing masks or social distancing so we basically stayed in our room at night to avoid them. I wish people like this would rent a house together and not impose their party house vacation on the rest of us. I think if we stay here again I will call ahead to make sure there are no family reunions planned!

Date of stay: October 2020
Trip type: Traveled with family
Thank SAH1965
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 22, 2020

Came here for 4 days for my birthday week and it was perfection! The vibe of the place rocks! Love all the fun common spaces to relax and chill. The firepit and garden area is super relaxing. The pool area is nice and spread out with different places to veg out. And you're steps away from the beach! They provide free beach chairs, paddle boards, bikes, and access to a grill. What more could you ask for?! The room was really clean and pretty spacious - our queen beds were super comfy! I would come back here next summer in a heartbeat! You're also super close to restaurants and can bike to Gosman's super quick. Also, Goldberg's Bagel Shop is about a 5 min walk for a quick breakfast. I can't say better things about this place. Such a perfect stay! 

Date of stay: September 2020
5  Thank Alicia C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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