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Comfort Inn & Suites Milford/Cooperstown
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Reviews (262)
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All reviewsdreams parkbaseball hall of fameclosest hotelindoor poolbagelsrefrigerator and microwavethe breakfast areaminute drivestayed one nightbeds were very comfortablewould definitely stay here againhofjacuzzi
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152 - 157 of 262 reviews
Reviewed April 28, 2014

Stayed for three nights with a group of friends. Staff, especially GM Stacia were EXTREMELY helpful and accommodating. Made our stay feel "like home." Spacious rooms, clean, great breakfast with plenty of food and choices. Hot beverages were available 24 hrs. Pretty countryside surroundings and conveniently close to tourist sites in Cooperstown.

  • Stayed: April 2014, traveled with friends
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2  Thank Lydsr52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2014

Yes, the staff is friendly and this is an attractive hotel. The management is poor however, and the staff needs training. Our room was not cleaned at all during our two-night stay. The ice maker on the first floor was not working. The swimming pool was dirty, and the hot tub's whirlpool jets are broken. Things that should have been anticipated based on the hotel's occupancy were not. (How can you run out of cream for coffee two nights in a row? Breakfast food?) The staff at the front desk has only one computer terminal. This makes the process of checking in and out unreasonably slow. We even had a stranger wander into our locked room at 5:00 in the evening using "his" key! When we inquired about this intrusion, we were told the staff thought we had checked out.

  • Stayed: April 2014, traveled with family
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2  Thank winewiththat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, online customer support at Comfort Inn & Suites Milford/Cooperstown, responded to this reviewResponded April 30, 2014

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2014

Clean rooms, courteous staff, decent breakfast. Would stay there again on the next trip too Cooperstown. Didn't have time to use the pool or gym to comment on those. Did have minor issue with some noise in the shower pipes (air bleed) and the GFCI plug in the bathroom was tripped and couldn't be reset in the room, so the hair dryer didn't work, but not a huge deal for me.

Room Tip: If rooms with view of the hills behind the hotel were available, I would ask for one of those, really scenic area and pretty view!
  • Stayed: April 2014, traveled with family
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2  Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2014 via mobile

Although the title says it all we arrived and the woman who checked us in was very nice suggesting a spot for dinner but then it deteriorated. Our toilet chain broke and it took several hours for someone - Mike I think to come. He then showed us how to flush slowly. My husband and I each had to lift up the tank and fix it multiple times during our stay. To top it off the next day they put new towels in the room but never made the beds or picked up a used towel on the floor where the beds were. For $100+ a night I expect better.

Breakfast was typical for this type of accommodation nothing special I would not return and if this was my first stay at a Country Inn I would not return. Very disappointed.

Stayed: April 2014
1  Thank Ello4977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Comfort Inn & Suites Milford/Cooperstown, responded to this reviewResponded April 25, 2014

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

We recently stayed here with another family. This was our second trip to C-town in 3 years, and our first stay at the Country Inns. The front desk staff is VERY friendly and accomodating, and our room was spacious and clean.

We had some problems with the plumbing in our room and with getting our room cleaned, but the manager gave us 20% off our bill, which we were very appreciative of.

We got the feeling that they were understaffed, even though it was only April and the busy season has not yet begun. It seemed like there just were not enough people to get the rooms clean or keep an eye on things - papertowels out in the bathroom, running out of food for breakfast (we had to ask in the kitchen for refills, someone else had to ask for more plates), vacumming the hallways/elevator.

I would recommend hiring someone whose main job is quality control, and keeping an eye on the little details, which end up being the difference between average and excellent.

  • Stayed: April 2014, traveled with family
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Thank momofthreebux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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