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“they would not give us our confirmed room”

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Hampton Inn Middletown
Ranked #1 of 9 Hotels in Middletown
Certificate of Excellence
Reviewed October 28, 2013

Our family had a confirmed reserved room. We showed them the confirmation and the welcoming email. they said they had no record of it and refused to give us a room. We were later charged for the room !

Room Tip: Don't depend on this hotel even if you have a confirmed reservation and confirming email.
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  • Stayed: October 2013, traveled with family
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1  Thank Nancy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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482 - 488 of 664 reviews

Reviewed October 20, 2013

We were going "wining" on Columbus Day weekend with friends, so finding a good hotel was a challenge. But our choice of the Hampton Inn was perfect! The newly decorated lobby felt like Thanksgiving dinner was about to be served & the staff was wonderful. Our king-size room was great & our bed was very comfy, with a fridge & microwave in the room. The complimentary breakfast in the morning was crazy because many families stay at this hotel. Within the hotel's immediate area, there are several restaurants within walking distance. We visited wineries on the Shawangunk Wine Trail, all within a half hour of the hotel. Definitely will stay at this hotel again!

Room Tip: Go to breakfast early to avoid the crowds
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  • Stayed: October 2013, traveled with friends
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2  Thank Ontheroad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2013

We enjoyed our stay and want to thank Nora for giving us directions to the Goshen Harness Racing Museum by taking the back roads and avoiding Route 17 and Route 17M. Thanks so much for your help, Nora!!! Our visit to the Goshen Harness Racing Museum was educational and interesting; well worth a visit. There's no admission charge. Can't beat that!

  • Stayed: September 2013, traveled as a couple
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Thank carl j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed October 19, 2013

Rooms were immaculate. Breakfast bar offered a lot of choices but he eggs were barely edible. Hotel staff were very friendly and professional. Cable TV in the room was intermittent - some channels work some days and not others. I would definitely stay here again.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2013

This hotel has a lovely lobby, but the rooms are average. The desk personnel were not very friendly. The hotel was centrally located for our plan to visit vineyards in the area. I felt that we have gotten more for our money at other hotels.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hampton
Thank MamaWeaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2013

Traveling from New England to PA decided to stop here overnight and continue the rest of our travel the next day. Made a phone call for a room from Newtown CT, drove approximately another hour or so and checked in with ease for the night. Since we are rewards members of Hilton Honors we always look for a Hampton or Hilton hotel. Middletown, NY Hampton was conveniently located off Rt 84 and made for a restful night. Breakfast is always included but this one was not as good as other Hampton's that we have been. Still, would not hesitate to stop here again.

  • Stayed: October 2013, traveled as a couple
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Thank freddi g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lfranklin, Manager at Hampton Inn Middletown, responded to this reviewResponded October 15, 2013

Thank you so much for taking the time to write about your experience at our Hampton Inn! I am pleased to hear you enjoyed your stay. You did mention that you did not find our breakfast as good as others you have had. We always welcome suggestions from our guests as we strive to always improve upon what we have to offer. Please forward any you may have! Again, thank you so much and we look forward to accomodating you the next time you come to our area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

My husband and I stayed one night at this hotel. It is right off the highway, so very convenience location. The hotel is beautiful and the room (nonsmoking, king) felt quite large. The check in/check out process was very smooth. The breakfast buffet was excellent! Plenty of delicious choices! I would definitely stay here again. We didn't notice this until we were leaving, but there's a small "grocery" store behind the front desk. Could come in handy!

  • Stayed: October 2013, traveled as a couple
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Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Middletown

Address: 20 Crystal Run Xing, Middletown, NY 10941-4045
Phone Number:
Location: United States > New York > Middletown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Middletown
Price Range: $104 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Middletown 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hampton Inn Middletown Hotel Middletown
Middletown Hampton Inn

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