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“There was feces on the toilet seat!” 1 of 5 bubbles
Review of Holiday Inn Middletown

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Holiday Inn Middletown
Ranked #5 of 8 Hotels in Middletown
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“There was feces on the toilet seat!”
1 of 5 bubbles Reviewed May 29, 2012

I strongly advise against this hotel, there is a serious cleanliness issue with it, we wouldn't have stayed if it hadn't been so late.

  • Stayed May 2012
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank mrecord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Middletown, responded to this review, July 5, 2012
Dear mrecord,

Thank you for staying with us and leaving a review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

165 reviews from our community

Traveler rating
    29
    58
    52
    18
    8
See reviews for
53
38
6
32
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Camden, TN
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed March 16, 2012

Just average. The inside is very "late 70's/early 80's". Nothing much has been updated, even in the rooms, except for the flat screen tv. My phone didn't even work. I will say that my room and bathroom were clean. This place is very convenient to the mall, restaurants, and the interstate.

Room Tip: Some of the rooms are a long walk to the parking lot. Ask for something close to the lobby.
See more room tips
  • Stayed March 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Shayne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Case Manager at Holiday Inn Middletown, responded to this review, April 12, 2012
Dear Shayne H,

Thank you for your review and for staying with us.
Thank you for the feedback. We strive to make sure every
guest has a wonderful experience here and greatly appreciate
the feedback if they don't. Our goal is not to be "Average" but instead
strive to be the best! We are hospitality professionals and are very happy
making guests comfortable.

Thanks again,

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PA
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed March 6, 2012

We stayed over one night. We were guests at a wedding held in their main hall. The wedding reception itself was very nice.

Our horror started when we were told there were no more rooms, and that we should have booked in advance. This was told to us AS THEY WERE LOOKING FOR THE RESERVATION which we booked more than a week in advance. The reservation number didnt even help.

It was the attitude they gave us that they didnt believe we booked the room was the worst part. It got fixed only after they stated "oh, a room just became available", after about 45 minutes waiting in the front lobby. We were completely given a run around,and thats putting it mildly.

The rooms were less than average holiday inn fair... the hassle at the front desk completely screwed up the relaxation we were seeking.

  • Stayed November 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank depper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens, New York
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed March 1, 2012

I am a local stayed here for one night to enjoy the pool and just get away. The price was reasonable compared to other hotels in the area. The pool and my room were both decent and clean. I would stay again. Had a good experience. The hotel also gave us vouchers for the bar and restaurant. Doing a great job.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank tmoo6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed January 23, 2012

This is an older property that has been adequately kept up to date. Everything was just OK, nothing outstanding. Front desk woman did the bare minimum of greeting me and assigning a key. Room contained a fridge, microwave and flat screen tv. The room and bathroom were clean. Main complaint was that heating unit was not consistent - I was either too hot or too cold.

  • Stayed January 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank PaGuy16830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
2 of 5 bubbles Reviewed November 9, 2011

I stayed at this hotel for a week for business. Unfortunately it was the worst Holiday Inn I have ever been in. I travel nationwide for business and stay in a lot of Holiday Inn’s and Holiday Inn Expresses, this one was by far the worst.

The room was an ex-smoking room and had a bad smell to it, the bed skirts had dirt smudges along the side, the bottom of my bathroom door frame was rusted through the metal. The worst part was one evening when I entered my room a German roach ran across my microwave counter. That was it for me.

I would look for another hotel in the area to stay.

  • Stayed October 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed October 25, 2011

The hotel is a standard holiday inn express hotel. Facilities are good. Room is good. The breakfast is a bufee on the weekend (Good) and served to table on workdays (Bad because it is very limited in both the amount and variaty). On both cases the juice is extra !!!

  • Stayed October 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ronari2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Middletown

Property: Holiday Inn Middletown
Address: 68 Crystal Run Road, Middletown, NY 10941-7100
Phone Number:
Location: United States > New York > Middletown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Middletown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Middletown 3*
Number of rooms: 100
Official Description (provided by the hotel):
Discover all that Middletown & Goshen have to offer at the convenient comfortable Holiday Inn, Middletown NY. You are at the heart of everything with shopping, dining and entertainment options nearby. You are within a short drive of Woodbury Commons Outlets, West Point Military Academy, Orange County Choppers & the Catskill Mountains.Getting there has to be fast and convenient too. Only 15 miles from Stewart Airport (SWF) you ll spend less time in traffic and more time doing what you came to Middletown, NY to do. And there is easy access to Route 17, & Interstates 84 & 87.Whether you re coming to Middletown for business or just for fun your room at the Holiday Inn Middletown is your personal retreat. You ll have room to work, relax, and make the most of your day. Amenities such as high speed internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. All rooms also feature Refrigerators, Microwaves and personal in room safes. You can take a swim in our indoor & outdoor pools. Enjoy a workout in our Fitness. Relax with a cool one at the Crystal Run Bar & Grill. And when it s time to dine you can enjoy a dining adventure at The Bavarian Garden. Start your day off in the morning with our wonderful complimentary hot breakfast. The best of Middletown is waiting for you at the Holiday Inn Middletown-Goshen. ... more   less 
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Also Known As:
Holiday Inn Middletown Hotel Middletown
Middletown Holiday Inn

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