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“Disappointing but ok”

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Holiday Inn Middletown
Ranked #6 of 9 Hotels in Middletown
Reviewed August 14, 2011

I stayed in this hotel a couple of times but was a bit disappointed. I am a priority club member and it did not live up to the standards. I was ok but needs some updating. The staff was helpful but not friendly. I sat at the bar for a drink but the waitress was too busy talking to a friend and did not serve me for 5 minutes!
The food was overpriced, but good. I think they should change the menu to compete with Fridays and Outback up the street because the restaurant was very empty. I would stay here again but might think twice and stay at the Hampton up the Street
Overpriced!

  • Stayed: August 2011, traveled with family
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Thank NewYorkHello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 - 154 of 183 reviews

Reviewed August 10, 2011

This hotel is run-down! Dirty, smelly and rude staff! Do not waste so much money for rooms like this!

  • Stayed: August 2011, traveled as a couple
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2  Thank brainono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2011

The hotel was very convenient off of Route 84. After a 4 1/2 hour drive from Maryland, we were able to get an early check-in. Great outdoor pool which was perfect for the warm weather. They also have an indoor pool. We attended a party in New Paltz during the afternoon and took an additional dip in the pool in the early evening. Great bar...order the bowl of chili for a snack. Best I ever had. Bed was very comfortable. Breakfast was good, however they could have kept the pancakes warmer and they could have stayed on top of keeping the ham coming out for the amount of people the accommodate for a free breakfast. All in all...I would highly recommend the place

  • Stayed: July 2011, traveled as a couple
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Thank kardan127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2011

The front desk had computer issues at check in. The room rate was equal to the hampton inn, but the service and amenities were worse. We stayed at the hotel because everone else was booked. My opinion is avoid paying hampton inn prices unless you are at a hampton in.

  • Stayed: July 2011
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Thank Tom55522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2011

We stayed with our 8 year old daughter and although we found the property a little tired we would gladly return. We asked the front desk to keep the pool open later and again the next day to open early, and were granted our requests. The senior staff are very helpful and the breakfast staff welcoming, and efficient at their jobs. When you consider the pool, breakfast and decent sized guest rooms, the property offers decent value for your dollar.

  • Stayed: July 2011
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Thank SLRShutterbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2011

Have to agree with Don't Bother, Breakfast on Sunday was a Joke, very little selection, waitress was nasty, and they charge for Orange Juice and Bacon or Sausage. The Hotel id a little dated and overpriced for what you get. Normally stay at the Hampton up the street but it was booked . Next visit will avoid this Holiday Inn and book the Hampton well in advance

Stayed: July 2011, traveled with friends
Thank ukiecruzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2011

We stayed at the Holiday Inn Middletown this weekend and it was not worth the trip. Upon check in we asked the front desk to recommend places to go eat. They named the 3 places across the street and said there was nothing else around. However, 2 miles away there are tons of restaurants. We had to call 3 times to request towels and hangers and when they showed up, they brought 2 towels and 2 hangers. The pools are nice but don't hold your breath for towels. We had to tell the front desk both Friday and Saturday that there were no towels at the pool. The restaurant that serves free breakfast is a horror. There are 3 employees - a nasty waitress, a bus girl and a bus boy. Breakfast is supposed to be served from 7 - 11. We went down at 9 and was told that they had already run out of bagels, muffins, and danish and there was nothing they could do. They do not refill the hot food unless you complain. At 4 p.m. Saturday we had to tell the maid that they forgot to clean our room. By then, they ran out of towels and only gave us 2 - for 4 people. We asked the front desk where we could go for ice cream and they were very vague in offering their assistance. I can tell you that we will not be staying here again. Thank you Holiday Inn,

  • Stayed: July 2011, traveled with family
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Thank TravelingDavid613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Middletown

Address: 68 Crystal Run Road, Middletown, NY 10941-7100
Phone Number:
Location: United States > New York > Middletown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Middletown
Price Range: $100 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Middletown 3*
Number of rooms: 100
Official Description (provided by the hotel):
Discover all that Middletown & Goshen have to offer at the convenient comfortable Holiday Inn, Middletown NY. You are at the heart of everything with shopping, dining and entertainment options nearby. You are within a short drive of Woodbury Commons Outlets, West Point Military Academy, Orange County Choppers & the Catskill Mountains.Getting there has to be fast and convenient too. Only 15 miles from Stewart Airport (SWF) you ll spend less time in traffic and more time doing what you came to Middletown, NY to do. And there is easy access to Route 17, & Interstates 84 & 87.Whether you re coming to Middletown for business or just for fun your room at the Holiday Inn Middletown is your personal retreat. You ll have room to work, relax, and make the most of your day. Amenities such as high speed internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. All rooms also feature Refrigerators, Microwaves and personal in room safes. You can take a swim in our indoor & outdoor pools. Enjoy a workout in our Fitness. Relax with a cool one at the Crystal Run Bar & Grill. And when it s time to dine you can enjoy a dining adventure at The Bavarian Garden. Start your day off in the morning with our wonderful complimentary hot breakfast. The best of Middletown is waiting for you at the Holiday Inn Middletown-Goshen. ... more   less 
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Also Known As:
Holiday Inn Middletown Hotel Middletown
Middletown Holiday Inn

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