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“Reliable Choice if Your Plans Include Middletown, NY” 4 of 5 bubbles
Review of Courtyard Middletown

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Courtyard Middletown
Ranked #2 of 8 Hotels in Middletown
Certificate of Excellence
Brooklyn, New York
Level Contributor
91 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 468 helpful votes
“Reliable Choice if Your Plans Include Middletown, NY”
4 of 5 bubbles Reviewed August 3, 2014

My wife and I frequently stay at this hotel en route to visit our son at camp in Orson, Pa. She drives up from NYC and then I take the train up after work and meet her there, which is convenient for everyone involved.

Rooms are spacious and it's a nice property. The place is clean, comfortable and quiet. And there are quite a few chain dining options within walking distance so you can have a cocktail and head back to the hotel, including Outback, TGIF and Chili's. We can quibble about the perceived quality of chain restauarants, but I've eaten at all three and even the pickiest eater can find something to keep them happy while on the road.

Just one minor bone to pick with hotel management. Up until quite recently, they used to offer complimentary coffee, tea and hot chocolate in the lobby. But the folks who run the 'Bistro' which looks like a Starbucks, but isn't really a Starbucks, realized they were losing money from guys like me who would opt for a free cup of coffee or tea, rather than buy one at the 'Bistro.'
But it's not all about the money. It is also about the convenience. When you're trying to get out of there in the morning and all you want is a coffee, the 'Bistro' can have quite a wait with people ordering a variety of breakfast items. Management no doubt decided that the lure of the quick buck should win out over customer convenience. That said, there's a Hampton Inn across the street that does offer complimentary breakfast.



Asking management

Room Tip: One side you're looking out over a quiet parking lot, other side you're looking at the woods...
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Green Features: Typical corporate doublespeak on the environment. They brag about doing less laundry for linens and towels and thus saving the universe, but they're leaving lights and tv monitors on all over the place, and using lots of polystyrene cups which don't decompose ever.
  • Stayed August 2014, traveled with family
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Frqflier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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257 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (36)
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English first
Bethel, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed August 3, 2014

We stayed for one night in October, Saturday to Sunday. Check-in was at 3PM, checked in around 3:30-4PM. Our room was a 2 bedroom w/ bathroom. We had a room along the highway, not that noisy but noisy. We went to the pool twice, no one was using it while we were there. Only person that used it was a family but they only looked in then walked out. We checked out at 11:30-11:45AM. Great hotel, great staff, privacy.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tr3angleTravel3rs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
State College
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 20, 2014

Very clean, comfortable bedding, nice staff, generally just a very nice hotel. Just a little pricey for middletown ny but worth more than other hotels in area! Would highly recommend this hotel. Great location with several restaurants in same lot.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 12, 2014

we love marriott, courtyards especially. staff was nice. However, they did not inform us when we made the reservation that there was going to be a biker music festival right outside blasting loud music.

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank beth d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harwich, Massachusetts
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed July 8, 2014

The Courtyard properly deserves its ranking as the best option in Middletown, based on our experience. The room was excellent and impeccably cleaned, the property well-maintained, and the service at the desk very good. Though slightly more expensive than the nearby hotels, it is probably worth the difference. Some costs though are a bit unexpected, such as the need to pay extra for their highest speed internet or the fact that you have to purchase coffee in the lobby (although you can make it in your room). Breakfast, also not included in the room rate, was kind of industrial looking, so did not tempt. Otherwise, a very good choice of lodging.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ardbeg98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lfranklin, General Manager at Courtyard Middletown, responded to this review, July 18, 2014
I am happy to hear you enjoyed your stay at our hotel! We take great pride in the cleanliness of our hotel and work very hard to keep it that way. Athough breakfast is not included in the rate we do offer packages that include the cost of breakfast at our Bistro Restauarnt and perhaps it would be a good option for you to try on a future stay. The Bistro does offer the Starbucks coffee but as you know, we still offer complimentary coffee in your guest room. Our complimentary high speed internet access was recently upgraded and we also added an upgraded option for those that require more. We do agree we are the best option in Middletown and hope you return when in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed July 5, 2014 via mobile

This is the third time I've stay at this hotel and it certainly has changed since I last chose to stay in it. The rooms are decent and there are microwaves in every room which is useful for making baked potatoes. I felt at home in this hotel cause it's very peaceful.

Stayed May 2014
Helpful?
1 Thank deancraigwolman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lfranklin, General Manager at Courtyard Middletown, responded to this review, July 18, 2014
Thank you for retruning to our hotel! We have a beautiful hotel inside and out and am so happy to hear you enjoyed your stay. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed July 4, 2014

We preferentially stay at Marriot properties when we travel. Excellent service is one of the main reasons. Every rule has its exceptions and this place is it. Our first request to have the room cleaned was 2:30 pm. From 3:00 pm onward to 4:30 there was a series of civil but increasing unpleasant conversations regarding this request. The excuse was full occupancy but they were going to clean the room anyway. Evidently "fully occupied " is their phrase for being incapable or unwilling to make up rooms out of order.
If you anticipate the need for service beyond the perfunctory check-in and check out, another motel might be better, based on our experience. If the location is a primary consideration, there is a Hampton Inn next door. Maybe they will be more receptive to providing good service.

  • Stayed June 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank mahler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lfranklin, General Manager at Courtyard Middletown, responded to this review, July 7, 2014
Thank you bringing your experience to our attention. Being a very busy hotel is not an excuse for your room not getting serviced when you requested it to be done. Every room gets cleaned every day unless a guest requests otherwise and I am sorry that the room attendant did not get to your room more quickly! Our staff works very hard to ensure our guests needs are taken care of and will review your situation with them to help ensure this does not happen again. Thank you for sharing your exoerience and I do hope that you will stay with us another time should you return to our area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Middletown

Property: Courtyard Middletown
Address: 24 Crystal Run Xing, Middletown, NY 10941-4045
Location: United States > New York > Middletown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Middletown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Middletown 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Courtyard Middletown offers everything you need for a successful hotel stay in the Goshen, NY area. Modern, spacious rooms and suites include amenities like free Wi-Fi and comfortable, well-lit work areas; additional perks like a microwave and refrigerator in every room provide flexibility and convenience for your Middletown visit. Start your morning with a healthy breakfast and a cup of Starbucks® coffee at our onsite restaurant, The Bistro. Our hotel offers meeting space for up to 45 people, as well as affordable group room packages. And our Middletown location puts the attractions and local businesses of Goshen and the rest of New York's Hudson Valley region right at your doorstep. Trips to Newburgh wine country or Woodbury Commons our convenient from our hotel. And let's not forget our friendly, welcoming staff, who have helped our hotel earn TripAdvisor's 2014 Certificate of Excellence. Refresh your routine here in style here at the Courtyard Middletown. ... more   less 
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Also Known As:
Courtyard By Marriott Middletown Hotel Middletown
Middletown Courtyard
Middletown Marriott

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