This is the second time I have stayed at this hotel in the past 3 months. Once after hurricane sandy ( when I had no heat and hot water in my home ) and to my surprise the hotel didn't have any hot water either not at 1am and not at 6am, besides the cold shower the tub didn't drain properly so not only were you showering in cold water, you were also standing in 3 inches of freezing water. The sink didn't drain properly either. I didn't complain because it was the only bad experience I have ever had at this hotel and I've been staying here for years. The only bad experience until tonight that is... I arrived about midnight checked in and went to my room. I went back to the car for another bag and when I came back down the hallway to my room there was a housekeeping cart next to my room. As I passed the cart to enter my room one of the housekeeping employees rolled out from in front of my door where she was apparently napping, right in front of a guests door. Not only did she scare me half to death but she also laughed at me becauseI screamed! I tried using the phone in my room to call the front desk 3 times and it wasn't working so I looked up their number and called from my cell to let the staff know I'm very uncomfortable with someone sleeping in front of my door, especially someone with a master key to all the rooms. The person I spoke to said they would take care of it right away. That was at 1:30am. It's now 2:31 and the cart is still outside my door. As for the employee I can't say for sure as I am scared to open my door and can not see the floor through the peep hole. So these are two very uncomfortable visits and even worse these 2 crappy visits cost me about $500. How would you feel about paying $250 and having an employee acting like a bum sleeping in front of your door in an "upscale hotel"? I could have stayed at a cleaner best western hotel closer to where I am going for less than half this price and here at the hilton I can't even get any sleep.
- Official Description (provided by the hotel):
- The Hilton Long Island has completed a multi million dollar renovation. The lobby was completely made over and now boasts a brand new front desk and state-of-the-art business center. All guest rooms, suites and corridors were enhanced to meet the expectations of our guests. Guests can work out in a totally revamped fitness center fitted out with state-of-the-art Precor gym equipment. Both guests and locals now can enjoy fine, Mediterranean dining at the brand new basil’s BISTRO or enjoy a glass of world-class wine or cocktail at the new 45-foot bar at basil’s Lobby Bar. For those on the go, there’s basil’s EXPRESS, a fully staffed convenience store offering coffee, Danish, bagels, sandwiches, wraps and other good food ... more less
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- Also Known As:
- Hilton Long Island / Huntington Hotel Melville
- Melville Hilton
- Hilton Melville