I've stayed at this Marriott before and had a really good experience. This year, not so much. This trip to Long Island is a yearly event and we're great fans of Marriott properties. We looked forward to our stay thinking it would be another solid experience. What a disappointment.
We arrived later than planned about 11pm after stopping for dinner on the way. When I walked up to the front desk I was slightly put off as I wasn't even greeted by the front desk clerk beyond what could best be described as a sour look. I stated I had a reservation to which the response was "name?", followed by "I need your photo id and credit card" which I promptly supplied. Then, "do you have your AAA card" since I qualified for a slight discount. During this time, the clerk answered the phone, walked away to help to someone else, never said "excuse me" or even offered a greeting or made eye contact. Then in a slightly annoyed tone said, "Staying only one night" which I assume was retorical.This person was just as rude and short with people she talked to on the phone while we stood there.
The other clerk was obviously new and not up to par. Unable to field phone calls or even unable to remember what guests requested while we stood there and communicate it to maintenance staff. Fortunately we remember the room number and the request and were able to help.
When we asked if there was a specific area to park to door to use that was closer to our room, the response was that we should park behind the hotel next door. We were totally turned off at this point. And we just walked away.
The room was clean although it was musty and everything, including the frig was turned off. The entry way light was out and the extra towels requested were not there. The room never cooled off all night making it hard to sleep.
In the morning I thought I'd mentioned our experience from the night before but no one even asked how our stay was. This is not the Marriott experience I am used to and will probably send a letter on to the corporate office with the names of the people we dealt with.
So, if all you need is a clean room at an extremely high price this will be okay. Just don't expect a smile or any welcome at all. Apparently, they feel like you should be glad you got a room at all!
- Official Description (provided by the hotel):
- Confident travel begins at the Fairfield Inn Medford Long Island. We welcome you to our hotel with spacious accommodations, excellent amenities, and the friendly service that earned us a TripAdvisor Certificate of Excellence in 2014. Famous attractions including the Hamptons, Baseball Heaven, and Splish Splash Waterpark are a short distance from us. Whether you're in the Hauppauge, NY area for work or on vacation, you'll feel at home in our stylish hotel rooms. Complimentary Wi-Fi keeps you connected - unless you'd prefer to relax on deluxe Marriott bedding. Additional amenities in every room include a microwave, a refrigerator, and a coffee maker. Challenge yourself to a morning workout in our fitness center, or swim in our heated indoor pool - but be sure to enjoy our free hot breakfast buffet. Business travelers will appreciate our on-site business center and our hotel location near the Hauppauge Industrial Park and many local corporations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Priceline, Marriott, Hotels.com, TripOnline SA, Cancelon, Hotwire and Cheap Tickets so you can book your Fairfield Inn Medford Long Island reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Fairfield Inn Medford Long Island Hotel Medford