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“Great Staff - Great Location”

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Holiday Inn Express Queens - Maspeth
Ranked #2 of 2 Hotels in Maspeth
Reviewed April 22, 2013

We needed a place to stay that was near the Long Island Expressway as well as having access to Manhattan. This hotel fit both criteria! Although the surrounding area was more industrial than I would have liked (but this wasn't a romantic getaway so it didn't matter), the hotel was clean and the staff was extremely accommodating, offering us a take along bag of fruit for our day. We had extra pillows delivered to our room too. The room itself was on the small side, but the luxurious bathroom made up for that and the king mattress was supportive and comfortable. The breakfast was the typical "Express" breakfast and there is a Dunkin Donuts a block away. We would stay here again for sure for the cleanliness, staff and location.

  • Stayed: April 2013, traveled with family
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Thank jaz5802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 18, 2013

I stayed in this hotel last November and December and enjoyed the setting. I needed to be able to get around Queens, Brooklyn, and the Bronx and so this place was ideal, being located at the intersection of the BQE (Brooklyn, Queens, Expressway) and the Long Island Expressway. The rooms on the side away from the Long Island Expressway are the ones to ask for in terms of quiet.

It has the usual corporate breakfast, the staff were quite nice in a reserved New York sort of way. If you need to access the subway you need to catch a bus. The best one is up the hill in the Maspeth business district. The neighborhood is a joy. It is Polish, Irish, and Jewish. Near by are Polish pastry shops selling wonderful poppy seed pastries that we thought were unavailable outside of Poland. The neighborhood is very quiet and felt very safe as I often walked home from the bus late at night and saw solitary women walking dogs at that time as well. Compared to other hotels in NYC it is great value.

  • Stayed: December 2012, traveled on business
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1  Thank lrswtsn8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2013

i love the safety and parking: staff are all my friends, glad to see each other every time i'm there: sometimes rates are higher than expected because of cleanlyness and safety i supposse.breakfast is always great ;coffee always good,(feel like family staying here.)!!!!







' sometimes rates are to high breakfast always great !

  • Stayed: April 2013, traveled on business
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Thank nhbull2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2013

We recently stayed a week at the Holiday Inn Maspeth N.Y.. However, the area next to and behind the hotel becomes a loud and unpleasant car show and race track each Friday and Saturday night from 11:00 pm to 3:30 AM.

After going to bed,,much to our surprise, the parking lot next door to the hotel and the street adjacent to the rear of the hotel are turned into a car show each Friday and Saturday nights if the weather is clear. Several hundred young men gather there with their modified cars with very loud exhausts to, carouse, yell and sing very loudly and race their cars with heavily modified engines down the street.

When we complained on both nights we were told that this is a regular event and the police are very slow to respond and break it up. In fact it wasn't until 2:30 AM or 3:30 AM that this activity was stopped.

On Friday, we asked to be moved to another room but were told it was just a as noisy, except all the activity occurs in the rear so that explanation doesn't make sense.

Even more frustrating was the attitude of the hotel management. I asked to speak with the manager and instead was contacted by a low level minion who informed me that the police won’t do anything and therefore the hotel can’t do anything. When I asked if they had contacted the fast food shop on the property or the parking lot owner, I was told that they didn't care. When I asked if they sought legal action, the activity being a public nuisance, I was told no, they didn't do anything but take pictures occasionally. It is clear that the hotel management does not care about the weekend guests whom they believe aren’t going to come back anyway, so why waste time trying to stop it.

However, I can safely predict that with the size of the crowd and the activity occurring, someone is going to get hurt. Hopefully it won’t be a guest.

It is very important that this information be available to any potential guest as the management is very unresponsive. On a previous occasion, when I had a problem and tried to speak with the manager, I was told by the housekeeping manager that the problem was my fault.

  • Stayed: March 2013, traveled with family
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2  Thank Unhappy32205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Queens - Maspeth, responded to this reviewResponded May 1, 2013

Dear Unhappy32205,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service and the noise during your stay. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2013

Staff and manager are very friendly, price is affordable. Only down side is, place is in the middle of no where. You have to walk to a bus stop to transfer on to a subway. Average cab fare from LGA to the hotel is $20. Other than that place is very clean and quite. Breakfast is a plus, there is a mc Donald's and a Chinese place right next to it. There's also a currency exchange where you can get your metro pass. Will definitely be back when I visit NY again.

  • Stayed: April 2013
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1  Thank Elyh310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

The hotel shuttle was convenient, running on the hour. Everyone was friendly and courteous. Having access to breakfast and a midnight snack was "GREAT!" I strongly recommend this hotel and I would stay again.

McDonalds is next door along with other restaurants that helps when selecting dinner options.


Satisfied Traveler

  • Stayed: April 2013, traveled on business
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Thank SatisfiedTraveler040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013

Stayed here two nights on Mar 22-24 2013 for my cousins wedding. Very nice stafff...clean hotel and a bountiful breakfast buffet. staff was very helpful with directions and the hotel has easy acces to all points New York

  • Stayed: March 2013, traveled with family
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Thank skiddless60195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Queens - Maspeth

Address: 5940 55th Rd, Maspeth, NY 11378
Phone Number:
Location: United States > New York > Queens > Maspeth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Maspeth
Price Range: $188 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Queens - Maspeth 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Welcome! Enjoy comfort at Holiday Inn Express - Maspeth located in Queens. Our hotel is located only 5 miles from Manhattan and LaGuardia Airport, and 11 miles from JFK International Airport. Your family will enjoy staying at our hotel, located just off I-495, with fast access to the endless attractions of New York City that include the Metropolitan Museum of Art, the Empire State Building, Times Square, Central Park and the Statue of Liberty. Also nearby are the American Museum of Natural History, Shea Stadium and Ripley's Believe It or Not. Situated within minutes of both airports and close to most major NYC expressways, our New York City hotel provides close proximity to many of the business and transportation hubs of the area. Some nearby corporate headquarters include Coca Cola, Chase Bank, McGraw-Hill, Merrill Lynch and Group Health, Inc. With our convenient location, you can make it to your meeting on time. During your visit to our New York City hotel, enjoy amenities that include fitness center, high-speed Internet access and a complimentary hot breakfast bar with our signature cinnamon rolls. Business travelers can take advantage of our business center that offers copying and fax services. Book your hotel reservations now and take advantage of our great New York City hotel deals and rates. Make the smart choice - choose the Holiday Inn Express Maspeth and Stay Smart! ... more   less 
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Also Known As:
Holiday Inn Express Maspeth, Queen New York Hotel Maspeth
Holiday Inn Maspeth

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