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“Clean hotel, updated, some issues.” 3 of 5 stars
Review of Holiday Inn Express Maspeth, Queen New York

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Holiday Inn Express Maspeth, Queen New York
Ranked #2 of 2 Hotels in Maspeth
Boston, Massachusetts
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Clean hotel, updated, some issues.”
3 of 5 stars Reviewed February 28, 2013 via mobile

Nice, newer (appearing) HI Express. Room was adequate, however a little small. No complaints with room. The area is scare, nothing else around for food or otherwise. Mostly an industrial area. No restaurant in the hotel, and had to call for food delivery every night or walk to the McDonalds next door. Had issues with actually getting INTO the room, as key would not work every night upon returning to the room. This because a nightly ritual. Parking can be an issue as well, lot is smaller than number of guests, and past 8pm people start parking on the sides of the building, in handicapped spots, blocking gates etc. Normally, I wouldn't care, but hotel warned me they did tow cars, but my response was where else are we supposed to park as paying guests?? Also had some minor issues with dumpsters being emptied every other night at 10pm right outside my room window. And the Coke machine being refilled at 6:15 am right outside my room.
All in all minor issue. Hotel was clean, and sleep was adequate. Add a restaurant!!

Stayed February 2013, traveled on business
Helpful?
Thank Ryan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 reviews from our community

Traveler rating
    55
    75
    41
    13
    28
See reviews for
76
32
17
49
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed February 17, 2013

We recently stayed at this hotel while we were visiting friends in the neighborhood. The staff was courteous, accommodating and friendly. The room and the rest of the hotel was clean and comfortable. The complimentary breakfast was very good and the wi-fi was free. All this for a very reasonable price. We slept well and enjoyed our stay. We will certainly return when the need arises. Thank you Holiday Inn Express in Maspeth, NY for a pleasurable stay.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milanhiex, Manager at Holiday Inn Express Maspeth, Queen New York, responded to this review, March 1, 2013
Thank You for staying with us and leaving a review. It’s great to hear that you found our staff to be courteous, accommodating and friendly as well as our property to be clean and comfortable. Your feedback is what keeps our staff motivated. Thank you again and we hope to see you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona, United States
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed January 30, 2013

The room was filthy. Bathroom disgusting. You get what you pay for I guess. The location was not too desirable, but the hotel did have excellent access to car service. The staff was friendly. The lobby had some kind of fake air scent that was overpowering.

Room Tip: Book a different hotel.
See more room tips
  • Stayed September 2012, traveled solo
    • 4 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Maspeth, Queen New York, responded to this review, February 14, 2013
Dear jeffs518,

Thank you for your feedback. I appreciate your positive feedback about our hotel staff and access to car service. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Please accept my apologies for falling short of your expectations. Your comments are being reviewed by the hotel's management and appropriate action will be taken.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Maspeth hotels

Wappingers Falls, NY
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed January 23, 2013

The HIE in Maspeth is about a 10 minute drive from Laguardia Airport, which is why we stayed there. The hotel is situated in a warehouse-type of neighborhood. Parking lot was small but safe (chain link fence). Room was small but clean. Beds were okay. Unfortunately our room faced I-495 with traffic noise all night ... especially the hole or bump in the road that many of the trucks seemed to hit. But the place served its purpose, as we needed to drop someone off at LGA very early in the morning, and someone else at JFK later in the morning. If you like McDonalds, there's one next door.

Room Tip: Ask for a room that's not facing the interstate. Close to Laguardia airport.
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank NYBike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 16, 2013 via mobile

Clean. Inexpensive for NYC area. Pleasant staff. Water pressure terrible as lately is a recurring issue with Holiday Inns. I wonder if it is a money saving ploy? TV was pretty poor but don't watch much. Internet service moderately weak.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SimmJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NEW HAMPSHIRE
Level Contributor
113 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed December 20, 2012

I travel a lot for business and find this location convenient to all Burroughs of NYC. This hotel was completely redone a couple of years back and I have never had a bad stay. One of the things I like the most is the rooms are clean, new and updated. For dinner I love the Chinese place (Super Bowl) right behind it. There are also some great Pizza Places, a gas station/variety store right out front and tons of delivery options. This comes in handy after a long day in the city and sometimes not having transportation. The staff here is always very accomidating...just a great place to stay. Only thing preventing me from giving 5 stars is that the rates fluctuate so much...sometimes reasonable, sometimes too high.

Stayed December 2012, traveled on business
Helpful?
1 Thank NEFANMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
85 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed December 15, 2012

All the recent comments are very accurate. The hotel is perfect for those who are driving as you have on site parking available. The location doesn't suit a pleasant 2.7 mile stroll to the train station. The web site clearly states there is a shuttle every hour Monday to Friday to the train station which is right beside a large mall (JC Penneys etc) with two other malls within easy walking distance. My favourite stores Marshalls and Best Buy were only a 10 minute walk from the station (In opposite directions)
The hotel staff are very efficient and helpful, including organising a taxi drop off since I had arrived on the weekend.
Taxi into Manhatten without tolls was quoted as $34.00.

If you are flying into Newark, as i did, there are two shuttle services which deliver door to door to the hotel and the charge is $50 not $140 as mentioned in a previous review. Go to the Transportation Desk on the Ground Floor, not the one as you come through arrivals on the first floor.

Only negative comments is I don't recommend the pancakes from the machine. This is one item that still needs to be hand made. The issue with the televisions is being addressed every day as the hotel as just upgraded the entire infrastructure and networking which seems to have created more problems than it solved.

Room Tip: Chose fifth floor, in the centre away from ice and vending machine machine.
See more room tips
  • Stayed December 2012, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank wajela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Maspeth, Queen New York

Property: Holiday Inn Express Maspeth, Queen New York
Address: 5940 55th Rd, Maspeth, NY 11378-2374
Phone Number:
Location: United States > New York > Queens > Maspeth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Maspeth
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Maspeth, Queen New York 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Welcome! Enjoy comfort at Holiday Inn Express - Maspeth located in Queens. Our hotel is located only 5 miles from Manhattan and LaGuardia Airport, and 11 miles from JFK International Airport. Your family will enjoy staying at our hotel, located just off I-495, with fast access to the endless attractions of New York City that include the Metropolitan Museum of Art, the Empire State Building, Times Square, Central Park and the Statue of Liberty. Also nearby are the American Museum of Natural History, Shea Stadium and Ripley's Believe It or Not. Situated within minutes of both airports and close to most major NYC expressways, our New York City hotel provides close proximity to many of the business and transportation hubs of the area. Some nearby corporate headquarters include Coca Cola, Chase Bank, McGraw-Hill, Merrill Lynch and Group Health, Inc. With our convenient location, you can make it to your meeting on time. During your visit to our New York City hotel, enjoy amenities that include fitness center, high-speed Internet access and a complimentary hot breakfast bar with our signature cinnamon rolls. Business travelers can take advantage of our business center that offers copying and fax services. Book your hotel reservations now and take advantage of our great New York City hotel deals and rates. Make the smart choice - choose the Holiday Inn Express Maspeth and Stay Smart! ... more   less 
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Also Known As:
Holiday Inn Express Maspeth, Queen New York Hotel Maspeth
Holiday Inn Maspeth

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